Apparatus and methods for content delivery and message exchange across multiple content delivery networks

ABSTRACT

Methods and apparatus for providing protected content to subscribers of a managed (e.g., MSO) network via a content source accessible via an internetwork such as the Internet. In one embodiment, a user accesses a programmer website website, and requests content. The programmer determines whether the requesting user is permitted to access the content, and what rights or restrictions are associated with the user. This includes authenticating the user as a subscriber of the MSO, and determining the subscriber&#39;s subscription level. In another embodiment, a user&#39;s account with the MSO and programmer may be federated, thus a given user will have MSO-specific information regarding its identity (such as login information, GUID, etc.) and/or information regarding subscription level and service details, stored at the programmer. Messages received from the MSO representing permission for the user to access content may also be stored at the programmer site for later reference.

RELATED APPLICATIONS Priority and Related Applications

This application is a divisional of and claims priority to U.S. patent application Ser. No. 14/861,628 filed on Sep. 22, 2015 of the same title, and issuing as U.S. Pat. No. 10,136,172 on Nov. 20, 2018, which is a divisional of and claims priority to U.S. patent application Ser. No. 12/834,796 filed on Jul. 12, 2010 of the same title, and issuing as U.S. Pat. No. 9,357,247 on May 31, 2016, and which is a continuation-in-part of U.S. patent application Ser. No. 12/536,724 filed on Aug. 6, 2009, entitled “SYSTEM AND METHOD FOR MANAGING ENTITLEMENTS TO DATA OVER A NETWORK”, and issued as U.S. Pat. No. 8,341,242 on Dec. 25, 2012, which claims priority to (i) U.S. Provisional Application Ser. No. 61/117,265 filed on Nov. 24, 2008 and entitled “SYSTEM AND METHOD FOR MANAGING ENTITLEMENTS TO DATA OVER A NETWORK” and (ii) U.S. Provisional Application Ser. No. 61/117,248 filed on Nov. 24, 2008 and entitled “SYSTEM AND METHOD FOR MANAGING ENTITLEMENTS TO STORED DATA OVER A NETWORK,” each of which are incorporated herein by reference in its entirety. Additionally, this application is related to U.S. Provisional Application Ser. No. 61/256,903 filed on Oct. 30, 2009 and entitled “METHODS AND APPARATUS FOR PACKETIZED CONTENT DELIVERY OVER A CONTENT DELIVERY NETWORK”, and to co-owned, co-pending U.S. patent application Ser. No. 12/834,801 entitled “APPARATUS AND METHODS FOR CONTENT MANAGEMENT AND ACCOUNT LINKING ACROSS MULTIPLE CONTENT DELIVERY NETWORKS”, each of which are incorporated herein by reference in its entirety. The present application is further related to co-owned and co-pending U.S. patent application Ser. No. 13/721,154 filed on Dec. 20, 2012 and entitled “SYSTEM AND METHOD FOR MANAGING ENTITLEMENTS TO DATA OVER A NETWORK”, which is also incorporated herein by reference in its entirety.

COPYRIGHT

A portion of the disclosure of this patent document contains material that is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent files or records, but otherwise reserves all copyright rights whatsoever.

BACKGROUND OF THE INVENTION 1. Field of Invention

The present invention relates generally to the field of content and/or data delivery over one or more networks. More particularly, the present invention is related in one exemplary aspect to apparatus and methods for content delivery and message exchange across these networks.

2. Description of Related Technology

Recent advances in digital information processing and technology have made a whole range of services and functions available for delivery to consumers at various types devices for very reasonable prices or subscription fees. These services and functions include digital content or programming (movies, etc.), digital video-on-demand (VOD), personal video recorder (PVR) and networked PVR (nPVR), Internet Protocol television (IPTV), digital media playback and recording, as well high speed Internet access (including so-called “Internet TV”, where television programming is delivered over the Internet without QoS) and IP-based telephony (e.g., VoIP). Other services available to network users include access to, and recording of, digital music (e.g., MP3 files).

Currently, many of these services are provided to the user via a wide variety of different equipment environments and delivery paradigms including, inter alia, cable or satellite modems or QAMs, HFCu (i.e., Hybrid Fiber-copper distribution via indigenous POST/PSTN and/or coaxial wiring in a premises), optical fiber such as FTTC, FTTH, etc., Wi-Fi™ hubs, Ethernet hubs, gateways, switches, and routers, to a plurality of user equipment types. For example, content may be delivered to users at set-top boxes, personal (desktop) computers, laptop computers, other mini-computers (such as so-called “netbooks”, mini-notebook computers), and/or other devices. Recent advances in consumer electronics have also led to the widespread introduction of a variety of portable media devices (PMDs) such as, inter alia, portable digital music devices such as the well known Apple iPod™ and other so-called “MP3 players”, cellular telephones/smartphones, handheld computers, and personal digital assistants (PDA), which allow users to store and playback audio and video files. Furthermore, many users today wish to view at least some content via the Internet.

Although a myriad of services, equipment, data formats and providers are available, current systems offer no mechanism for a managed network operator (e.g., MSO) to partner with programmers (content producers) in order to allow users who are verified as subscribers of the MSO network to utilize and purchase content from the network (such as via a subscription, pay-per-view, etc.), and to be able to view this content via the Internet or another such external or internetwork via partnered programmer websites.

Hence, methods and apparatus are needed which enable a partnered programmer to, either on its own or through communication with the network operator, determine if an identified potential viewer of Internet content already subscribes to this content through the MSO, and if so provide the content (e.g., according to one or more delivery models associated with the user's subscription). Such methods and apparatus would advantageously enable a user to receive content on any device and via any delivery paradigm, thereby enhancing the user experience by no longer anchoring the user to a fixed location. Ideally, the aforementioned methods and apparatus might also allow users to access real-time and scheduled content from multiple viewing mediums without being restricted to fixed schedules, and further enable users to achieve geographical independence via use of mobile technology which provides enhanced flexibility over traditional means of video distribution. Furthermore, the ideal solution would include enhanced access to premium-based content which not available to non-subscribers, or which cannot be delivered across traditional transport (i.e., behind the scenes outtakes, alternate endings, actor interviews, etc.).

SUMMARY OF THE INVENTION

The present invention addresses the foregoing needs by disclosing, inter alia, apparatus and methods for content management and message exchange between entities of two networks.

In a first aspect of the invention, a method for determining content permission(s) is disclosed. In one embodiment, the determination is made at a content distribution network entity, and the permission relates to access of protected content from a remote source via an internetwork (e.g., the Internet). In one variant, the method comprises: receiving at the network entity a communication relating to a request for the protected content from a user device, the communication being sent to the content distribution network entity from an entity associated with the remote source; determining whether the user device is associated to the subscriber of the content distribution network; if the user device is associated to the subscriber, determining whether the protected content is within an approved level of service of the subscriber; and if the protected content is within the approved level of service of the subscriber, transmitting a message to the entity associated with the remote source, the message causing the remote source to deliver the protected content to the user device.

In a second aspect of the invention, an apparatus for managing delivery of a plurality of protected content from a remote device is disclosed. In one embodiment, the remote device comprises a content server, and the apparatus comprises: at least one first interface for receiving a plurality of information from a user device, the information comprising: information identifying a user of the user device; and information identifying a particular one of the plurality of protected content requested by the user, a first computer program configured to utilize the information identifying the user to determine whether the user is among the plurality of entitled users; a second computer program configured to utilize the information identifying the user and the information identifying the particular one of the plurality of protected content to determine whether the particular one of the plurality of protected content is within an authorized service class for the user; and at least one second interface for transmitting at least one message to a remote content server. The at least one message causes the remote content sever to: (i) provide the protected content to the user device, or (ii) to deny the user device the protected content. The message may be based at least in part on the determination of whether the user is among the plurality of entitled users, and/or on the determination of whether the particular one of the plurality of protected content is within the authorized service class for the user.

In a third aspect of the invention, a method for determining whether a user is permitted in a first network to access protected content associated with a second network is disclosed. In one embodiment, the method comprises: receiving a request for the protected content from the user in the first network; determining the second network to which the user is associated; sending a message to the second network, the message comprising: login and password information entered by the user; and the request for the protected content; and receiving, in response to the message, a message indicating whether the user is permitted in the first network to access the protected content associated with the second network.

In a fourth aspect of the invention, a method of determining whether a particular one of a plurality of protected content may be provided to a user via a first network based at least in part on service details of the user in a second network is disclosed. In one embodiment, the method comprises: receiving a request for authorization of the user's access to the particular one of the plurality of protected content from an entity of the first network, the request for authorization comprising at least a globally unique identifier (GUID) associated with the user and information identifying the particular one of the plurality of protected content; determining in response to the request, whether a session has been established by the user and the second network; determining a subscriber identity within the second network based at least in part on the GUID; retrieving the service details associated with the user; comparing the service details to the information identifying the particular one of the plurality of protected content; and if the service details match the information identifying the particular one of the plurality of protected content, providing a message enabling the particular one of the plurality of protected content to be delivered to the user via the first network.

In a fifth aspect of the invention, a method for enabling the distribution of protected content associated with a managed content distribution network to subscribers of the network is disclosed. In one embodiment, the method comprises receiving a communication relating to a request for the protected content from a subscriber, the communication being sent from an entity associated with a third party content source that has access to the protected content; determining whether the protected content is authorized for delivery to the subscriber; and if the protected content is authorized, causing the third party content source to deliver the protected content to the subscriber (e.g., via the Internet).

In a sixth aspect of the invention, a computer readable apparatus is disclosed. In one embodiment, the apparatus comprises a storage medium, the medium comprising at least one computer program adapted for use in managing remote requests for protected content of a managed content distribution network. The program comprises first logic configured to process a received content request from a third party entity, the request being generated at least in part using network subscriber login information; second logic configured to utilize at least portions of the login information to access a subscriber database maintained by the network; third logic configured to determine, based on the access and the at least portions of the login information, whether the subscriber is entitled to access the protected content; and fourth logic configured to cause issuance of a message to the third party entity authorizing or denying provision of the requested content to the subscriber by the third party entity.

In a seventh aspect of the invention, a client device having a processor configured to run at least one client application thereon is disclosed. In one embodiment, the client application follows appropriate protocol for sending requests for content and receiving requested content as well as for providing additional information to the network to facilitate authentication and authorization. In another embodiment, the client application is configured to collect information regarding the user's actions with respect to content, and pass this information upstream. In one variant this information is used to make business decisions including e.g., secondary content insertion decisions.

In an eighth aspect of the invention, a business and operation “rules” engine is disclosed. In one embodiment, the engine comprises one or more computer programs adapted to control various aspects of content and message exchange between two entities so as to achieve desired business or operation goals (or obey certain rules).

In a ninth aspect of the invention, methods of doing business relating to content provision and permissions are disclosed.

These and other aspects of the invention shall become apparent when considered in light of the disclosure provided herein.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a functional block diagram illustrating an exemplary hybrid fiber network configuration useful with the present invention.

FIG. 1a is a functional block diagram illustrating one exemplary network headend configuration useful with the present invention.

FIG. 1b is a functional block diagram illustrating one exemplary local service node configuration useful with the present invention.

FIG. 1c is a functional block diagram illustrating one exemplary packetized content delivery network architecture useful with the present invention.

FIG. 2 is a functional block diagram illustrating a content delivery and message exchange network architecture configured in accordance with one embodiment of the present invention.

FIG. 2a is a functional block diagram illustrating a first exemplary use case of the content delivery and message exchange network architecture of FIG. 2.

FIG. 2b is a functional block diagram illustrating a second exemplary use case of the content delivery and message exchange network architecture of FIG. 2.

FIG. 2c is a functional block diagram illustrating a third exemplary use case of the content delivery and message exchange network architecture of FIG. 2.

FIG. 2d is a functional block diagram illustrating a detailed view of the MSO entities of the network of FIG. 2 that are utilized for content delivery.

FIG. 2e is a functional block diagram illustrating an exemplary load balancer for use in one embodiment of the present invention.

FIG. 3 is a logical flow diagram illustrating an exemplary method for connecting and establishing a relationship between the MSO and a programmer according to the present invention.

FIG. 4 is a logical flow diagram illustrating an exemplary method for creating a digital identity according to the present invention.

FIG. 5 is a logical flow diagram illustrating an exemplary method for federated authentication according to the present invention.

FIG. 6 is a logical flow diagram illustrating an exemplary method for authenticating a user according to the present invention.

FIG. 7 is a logical flow diagram illustrating an exemplary method for decoupling or unlinking a subscriber account according to the present invention.

FIG. 8 is a logical flow diagram illustrating an exemplary method for validating a subscriber's entitlement to content being requested from a programmer according to the present invention.

FIG. 9 illustrates tables for exemplary authorization-based metrics for use in one embodiment of the present invention.

All Figures and Appendices Copyright 2010 Time Warner Cable, Inc. All rights reserved.

DETAILED DESCRIPTION OF THE INVENTION

Reference is now made to the drawings wherein like numerals refer to like parts throughout.

As used herein, the term “application” refers generally to a unit of executable software that implements a certain functionality or theme. The themes of applications vary broadly across any number of disciplines and functions (such as on-demand content management, e-commerce transactions, brokerage transactions, home entertainment, calculator etc.), and one application may have more than one theme. The unit of executable software generally runs in a predetermined environment; for example, the unit could comprise a downloadable Java Xlet™ that runs within the JavaTV™ environment.

As used herein, the terms “client device” and “end user device” include, but are not limited to, set-top boxes (e.g., DSTBs), personal computers (PCs), and minicomputers, whether desktop, laptop, or otherwise, and mobile devices such as handheld computers, PDAs, personal media devices (PMDs), and smartphones.

As used herein, the term “codec” refers to a video, audio, or other data coding and/or decoding algorithm, process or apparatus including, without limitation, those of the MPEG (e.g., MPEG-1, MPEG-2, MPEG-4/H.264, etc.), Real (RealVideo, etc.), AC-3 (audio), DiVX, XViD/ViDX, Windows Media Video (e.g., WMV 7, 8, 9, 10, or 11), ATI Video codec, or VC-1 (SMPTE standard 421M) families.

As used herein, the term “computer program” or “software” is meant to include any sequence or human or machine cognizable steps which perform a function. Such program may be rendered in virtually any programming language or environment including, for example, C/C++, Fortran, COBOL, PASCAL, assembly language, markup languages (e.g., HTML, SGML, XML, VoXML), and the like, as well as object-oriented environments such as the Common Object Request Broker Architecture (CORBA), Java™ (including J2ME, Java Beans, etc.) and the like.

The terms “Customer Premises Equipment (CPE)” and “host device” refer to any type of electronic equipment located within a customer's or user's premises and connected to a network. The term “host device” refers generally to a terminal device that has access to digital television content via a satellite, cable, or terrestrial network.

As used herein, the term “display” means any type of device adapted to display information, including without limitation CRTs, LCDs, TFTs, plasma displays, LEDs, incandescent and fluorescent devices, or combinations/integrations thereof. Display devices may also include less dynamic devices such as, for example, printers, e-ink devices, and the like.

As used herein, the term “DOCSIS” refers to any of the existing or planned variants of the Data Over Cable Services Interface Specification, including for example DOCSIS versions 1.0, 1.1, 2.0 and 3.0. DOCSIS (version 1.0) is a standard and protocol for internet access using a “digital” cable network.

As used herein, the term “headend” refers generally to a networked system controlled by an operator (e.g., an MSO) that distributes programming to MSO clientele using client devices. Such programming may include literally any information source/receiver including, inter alia, free-to-air TV channels, pay TV channels, interactive TV, and the Internet.

As used herein, the terms “Internet” and “internet” are used interchangeably to refer to inter-networks including, without limitation, the Internet.

As used herein, the terms “microprocessor” and “digital processor” are meant generally to include all types of digital processing devices including, without limitation, digital signal processors (DSPs), reduced instruction set computers (RISC), general-purpose (CISC) processors, microprocessors, gate arrays (e.g., FPGAs), PLDs, reconfigurable compute fabrics (RCFs), array processors, and application-specific integrated circuits (ASICs). Such digital processors may be contained on a single unitary IC die, or distributed across multiple components. As used herein, the terms “MSO” or “multiple systems operator” refer to a cable, satellite, or terrestrial network provider having infrastructure required to deliver services including programming and data over those mediums.

As used herein, the terms “network” and “bearer network” refer generally to any type of telecommunications or data network including, without limitation, hybrid fiber coax (HFC) networks, satellite networks, telco networks, and data networks (including MANs, WANs, LANs, WLANs, internets, and intranets). Such networks or portions thereof may utilize any one or more different topologies (e.g., ring, bus, star, loop, etc.), transmission media (e.g., wired/RF cable, RF wireless, millimeter wave, optical, etc.) and/or communications or networking protocols (e.g., SONET, DOCSIS, IEEE Std. 802.3, ATM, X.25, Frame Relay, 3GPP, 3GPP2, WAP, SIP, UDP, FTP, RTP/RTCP, H.323, etc.).

As used herein, the term “network interface” refers to any signal or data interface with a component or network including, without limitation, those of the FireWire (e.g., FW400, FW800, etc.), USB (e.g., USB2), Ethernet (e.g., 10/100, 10/100/1000 (Gigabit Ethernet), 10-Gig-E, etc.), MoCA, Coaxsys (e.g., TVnet™), radio frequency tuner (e.g., in-band or OOB, cable modem, etc.), Wi-Fi (802.11a,b,g,n), WIMAX (802.16), PAN (e.g., 802.15), or IrDA families.

As used herein, the term “QAM” refers to modulation schemes used for sending signals over cable networks. Such modulation scheme might use any constellation level (e.g. QPSK, 16-QAM, 64-QAM, 256-QAM, etc.) depending on details of a cable network. A QAM may also refer to a physical channel modulated according to the schemes.

As used herein, the term “server” refers to any computerized component, system or entity regardless of form which is adapted to provide data, files, applications, content, or other services to one or more other devices or entities on a computer network.

As used herein, the term “storage device” refers to without limitation computer hard drives, DVR device, memory, RAID devices or arrays, optical media (e.g., CD-ROMs, Laserdiscs, Blu-Ray, etc.), or any other devices or media capable of storing content or other information.

As used herein, the term “Wi-Fi” refers to, without limitation, any of the variants of IEEE-Std. 802.11 or related standards including 802.11 a/b/g/n/v.

As used herein, the term “wireless” means any wireless signal, data, communication, or other interface including without limitation Wi-Fi, Bluetooth, 3G, HSDPA/HSUPA, TDMA, CDMA (e.g., IS-95A, WCDMA, etc.), FHSS, DSSS, GSM, PAN/802.15, WiMAX (802.16), 802.20, narrowband/FDMA, OFDM, PCS/DCS, analog cellular, CDPD, satellite systems, millimeter wave or microwave systems, acoustic, and infrared (i.e., IrDA).

Overview

The present invention discloses, inter ala, methods and apparatus for providing protected oontent to subscribers of a managed network (e.g., MSO network such as cable, satellite, or HFCu) via a content source accessible to the subscriber via an internetwork (e.g., the Internet). In one embodiment, a user accesses a programmer (content source) website, or an MSO website, and requests content. If the particular content requested is protected content, or content which is only accessible to certain types of subscribers, the programmer and/or MSO determines whether the requesting user is permitted to access the content and if so, what use restrictions if any apply. The process by which it is determined whether a user may access content includes: (i) authenticating the user as a subscriber to the MSO, and then (ii) determining whether the subscriber's service level (subscription level) permits or entitles viewing of the requested content.

In one embodiment, the user is authenticated by requiring him/her to establish a login identity and password, and/or assigning the user a globally unique identifier (GUID). This unique information is stored at an MSO entity such as an entitlements or authentication server, and when the user logs into a website (such as a common login application (CLA) maintained by the MSO), the information is accessed and compared to information the user provides to login. If valid login information is entered (i.e., the information provided matches the stored information for that user GUID), then a session is created between the MSO and user.

The aforementioned authentication at the MSO may be facilitated by various entities associated with the programmer. For instance, the user may first log in to a third party (e.g., programmer's) website, such as by establishing a login identity and password which are stored at the programmer's site. Once logged in, the programmer may forward requests to view content to an appropriate MSO, and provide a platform for the user to log in to the MSO site (e.g., a virtual MSO interface).

In one embodiment, the programmer and MSO accounts for a particular user may be linked or “federated”. According to this embodiment, a given user will have MSO-specific information regarding its identity (such as login information for the MSO, GUID, etc.) and/or information regarding its subscription level and other service details stored at the programmer site, or other entity accessible to the programmer without requiring consultation with the MSO. Messages received from the MSO representing permission for the user to access content may also be stored at the programmer site. The programmer may later reference this information when subsequent requests for content are made by the user, and thereby provide faster and more efficient service. Methods for unlinking or de-federating a user's account in the programmer and MSO sites are also given.

Determination of whether the subscriber's service level (e.g., subscription level) permits viewing of the requested content is, in one embodiment, performed at the MSO in response to receiving a request for content. In one embodiment, one or more MSO entities utilize the user login information to determine the identity of the user as a subscriber, and then determines the details of the service to which the subscriber has subscribed. The identity of the user may also be determined at least in part via a device ID associated with the request (e.g., MAC, IP address, etc.), which can be correlated to one or more subscriber accounts by the MSO.

The MSO generates and transmits messages to the third party programmer (content source) indicating whether or not the user should be permitted access to the content. (and optionally what restrictions if any apply) based on the authentication and authorization determinations. In one variant, the programmer may store a so-called “entitlement cookie” which may be referred to at future instances wherein the subscriber requests content. The entitlement cookie may comprise a stored MSO message indicating the subscriber is entitled to access the content, which may be relied upon for, e.g., a certain period of time or number of transactions.

Delivery of the requested content may occur via a number of different models, including for example (i) delivery back over the MSO's infrastructure, and (ii) delivery over non-MSO operated infrastructure, such as the Internet, wireless link, etc.

Business rules for the implementation of the aforementioned authentication and authorization and for the delivery of content are also described.

A uniform description language (e.g., “entitlements description language” or EDL that allows for management of protected content across heterogeneous network environments (including those outside of the MSO's direct control) is also described.

Detailed Description of Exemplary Embodiments

Exemplary embodiments of the apparatus and methods of the present invention are now described in detail. While these exemplary embodiments are described in the context of the aforementioned hybrid fiber coax (HFC) cable system or satellite network architecture having an multiple systems operator (MSO), digital networking capability, IP delivery capability, and plurality of client devices/CPE, the general principles and advantages of the invention may be extended to other types of networks and architectures, whether broadband, narrowband, wired or wireless, or otherwise, the following therefore being merely exemplary in nature. For instance, the invention may be adapted for use on so-called hybrid fiber copper (HFCu) networks, or WiMAX (IEEE Std. 802.16) wireless networks.

It will also be appreciated that while described generally in the context of a consumer (i.e., home) end user domain, the present invention may be readily adapted to other types of environments (e.g., commercial/enterprise, government/military, etc.) as well. Myriad other applications are possible.

Also, while certain aspects are described primarily in the context of the well-known Internet Protocol (described in, inter alia, RFC 791 and 2460) and Session Initiation Protocol (SIP), it will be appreciated that the present invention may utilize other types of protocols (and in fact bearer networks to include other internets and intranets) to implement the described functionality.

Moreover, while, many aspects of the invention are described within the context of traditional “on demand” services traditionally provided over e.g., a cable, satellite, or HFCu network (e.g., FVOD, SVOD, MOD, etc.), it will be appreciated that the concepts and apparatus described herein are readily extensible to other content delivery paradigms including without limitation broadcast (linear) and “start over”.

Other features and advantages of the present invention will immediately be recognized by persons of ordinary skill in the art with reference to the attached drawings and detailed description of exemplary embodiments as given below.

Exemplary Content Distribution Network—

FIG. 1 illustrates a typical content delivery network configuration with which the apparatus and methods of the present invention may be used. The various components of the network 100 include (i) one or more data and application origination points 102; (ii) one or more content sources 103, (iii) one or more application distribution servers 104; (iv) one or more VOD servers 105, and (v) customer premises equipment (CPE) 106. The distribution server(s) 104, VOD servers 105 and CPE(s) 106 are connected via a bearer (e.g., HFC) network 101. The headend is also connected through a gateway or other such interface (not shown) to unmanaged external internetworks such as the Internet 111. A simple architecture comprising one of each of the aforementioned components 102, 104, 105, 106 is shown in FIG. 1 for simplicity, although it will be recognized that comparable architectures with multiple origination points, distribution servers, VOD servers, and/or CPE devices (as well as different network topologies) may be utilized consistent with the invention. For example, the headend architecture of FIG. 1a (described in greater detail below) may be used.

The data/application origination point 102 comprises any medium that allows data and/or applications (such as a VOD-based or “Watch TV” application) to be transferred to a distribution server 104. This can include for example a third party data source, application vendor website, CD-ROM, external network interface, mass storage device (e.g., RAID system), etc. Such transference may be automatic, initiated upon the occurrence of one or more specified events (such as the receipt of a request packet or ACK), performed manually, or accomplished in any number of other modes readily recognized by those of ordinary skill.

The application distribution server 104 comprises a computer system where such applications can enter the network system. Distribution servers are well known in the networking arts, and accordingly not described further herein.

The VOD server 105 comprises a computer system where on-demand content can be received from one or more of the aforementioned data sources 102 and enter the network system. These servers may generate the content locally, or alternatively act as a gateway or intermediary from a distant source.

The CPE 106 includes any equipment in the “customers' premises” (or other locations, whether local or remote to the distribution server 104) that can be accessed by a distribution server 104.

Referring now to FIG. 1a , one exemplary embodiment of a headend architecture useful with the present invention is described. As shown in FIG. 1a , the headend architecture 150 comprises typical headend components and services including billing module 152, subscriber management system (SMS) and CPE configuration management module 154, cable-modem termination system (CMTS) and OOB system 156, as well as LAN(s) 158, 160 placing the various components in data communication with one another. It will be appreciated that while a bar or bus LAN topology is illustrated, any number of other arrangements as previously referenced (e.g., ring, star, etc.) may be used consistent with the invention. It will also be appreciated that the headend configuration depicted in FIG. 1a is high-level, conceptual architecture and that each MSO may have multiple headends deployed using custom architectures.

The exemplary architecture 150 of FIG. 1a further includes a multiplexer-encrypter-modulator (MEM) 162 coupled to the HFC network 101 adapted to process or condition content for transmission over the network. The distribution servers 164 are coupled to the LAN 160, which provides access to the MEM 162 and network 101 via one or more file servers 170. The VOD servers 105 are coupled to the LAN 160 as well, although other architectures may be employed (such as for example where the VOD servers are associated with a core switching device such as an 802.3z Gigabit Ethernet device). As previously described, information is carried across multiple channels. Thus, the headend must be adapted to acquire the information for the carried channels from various sources. Typically, the channels being delivered from the headend 150 to the CPE 106 (“downstream”) are multiplexed together in the headend, as previously described and sent to neighborhood hubs (FIG. 1b ) via a variety of interposed network components.

It will also be recognized, however, that the multiplexing operation(s) need not necessarily occur at the headend 150 (e.g., in the aforementioned MEM 162). As yet another alternative, a multi-location or multi-stage approach can be used, such as that described in U.S. Pat. No. 7,602,820, entitled “APPARATUS AND METHODS FOR MULTI-STAGE MULTIPLEXING IN A NETWORK” incorporated herein by reference in its entirety, which discloses inter alia improved multiplexing apparatus and methods that allow such systems to dynamically compensate for content (e.g., advertisements, promotions, or other programs) that is inserted at a downstream network node such as a local hub, as well as “feed-back” and “feed forward” mechanisms for transferring information between multiplexing stages.

Content (e.g., audio, video, data, files, etc.) is provided in each downstream (in-band) channel associated with the relevant service group. To communicate with the headend or intermediary node (e.g., hub server), the CPE 106 may use the out-of-band (OOB) or DOCSIS channels and associated protocols. The OCAP 1.0 (and subsequent) specification provides for exemplary networking protocols both downstream and upstream, although the invention is in no way limited to these approaches.

It will also be recognized that the multiple servers (broadcast, VOD, or otherwise) can be used, and disposed at two or more different locations if desired, such as being part of different server “farms”. These multiple servers can be used to feed one service group, or alternatively different service groups. In a simple architecture, a single server is used to feed one or more service groups. In another variant, multiple servers located at the same location are used to feed one or more service groups. In yet another variant, multiple servers disposed at different location are used to feed one or more service groups.

An optical transport ring (not shown) is also commonly utilized to distribute the dense wave-division multiplexed (DWDM) optical signals to each hub within the network in an efficient fashion.

In addition to on-demand and broadcast content (e.g., video programming), the system of FIGS. 1a and 1b (and 1 c discussed below) also deliver Internet 111 data services using the Internet protocol (IP), although other protocols and transport mechanisms of the type well known in the digital communication art may be substituted. One exemplary delivery paradigm comprises delivering MPEG-based video content, with the video transported to user PCs (or IP-based STBs) over the aforementioned DOCSIS channels comprising MPEG (or other video codec such as H.264 or AVC) over IP over MPEG. That is, the higher layer MPEG- or other encoded content is encapsulated using an IP protocol, which then utilizes an MPEG packetization of the type well known in the art for delivery over the RF channels, such as via a multiplexed transport stream (MPTS). In this fashion, a parallel delivery mode to the normal broadcast delivery exists; i.e., delivery of video content both over traditional downstream QAMs to the tuner of the user's STB or other receiver device for viewing on the television, and also as packetized IP data over the DOCSIS QAMs to the user's PC or other IP-enabled device via the user's cable modem. Delivery in such packetized modes may be unicast, multicast, or broadcast. Delivery of the IP-encapsulated data may also occur over the non-DOCSIS QAMs, such as described below with respect to FIG. 1 c.

The CPE 106 are each configured to monitor the particular assigned RF channel (such as via a port or socket ID/address, or other such mechanism) for IP packets intended for the subscriber premises/address that they serve.

While the foregoing network architectures described herein can (and in fact do) carry packetized content (e.g., IP over MPEG for high-speed data or Internet TV, MPEG2 packet content over QAM for MPTS, etc.), they are often not optimized for such delivery. Hence, in accordance with another embodiment of the present invention, a “packet optimized” delivery network is used for carriage of the packet content (e.g., IPTV content) when the request issues from an MSO network (see discussion of FIG. 2a below). FIG. 1c illustrates one exemplary implementation of such a network, in the context of an IMS (IP Multimedia Subsystem) network with common control plane and service delivery platform (SDP), as described in co-pending U.S. Provisional Patent Application Ser. No. 61/256,903 entitled “METHODS AND APPARATUS FOR PACKETIZED CONTENT DELIVERY OVER A CONTENT DELIVERY NETWORK”, previously incorporated herein. Such a network provides significant enhancements in terms of common control of different services, implementation and management of content delivery sessions according to unicast or multicast models, quality-of-service (QoS) for IP-packetized content streams, etc.; however, it is appreciated that the various features of the present invention are in no way limited to any of the foregoing architectures.

Content Delivery Authorization and Message Exchange Architecture—

The approach to providing access to protected content outside of an MSO network described in the present disclosure are based in the exemplary embodiment on a pro-defined set of transactions or assertions which are passed between the content provider (e.g., programmer or other third-party entity) and the managed network operator (e.g., MSO). The assertions, categorized by authentication and authorization (each of which will be discussed in greater detail subsequently herein), are conducted between applications proprietary to both of the aforementioned organizations, yet externalized through a set of standards-based protocols. In one implementation of the invention, the protocols utilized include those defined by the Liberty Alliance Project, and/or by the Organization for the Advancement of Structured Information Standards (OASIS), although it will be recognized that other protocols may be used with equal success.

The Liberty Alliance, formed in 2001, created a set of open standards and guidelines for identity management with the fundamental concept of “identity federation” (or the linking of accounts within or across disparate organizations). The guidelines produced from the project, known as Liberty Alliance Identity Federation Framework (ID-FF) V1.2 specification, which is incorporated herein by reference in its entirety, define the process by which identities from trusted sources can be linked in order to reduce ongoing multiple logins, thus increasing identity assurance while reducing identity fraud. In 2003, the Liberty Alliance contributed their body of work to OASIS that was founded in 1993 under the name SGML Open. SGML Open's original charter was the creation of guidelines for interopeability among products supporting the Standard Generalized Markup Language (SGML), but in 1998 SGML Open changed its name and shifted its focus from SGML to Extensible Markup Language (XML), as it became widely adopted by the technology industry.

To date, specifications from OASIS have become the de facto standard for security and identification management between consenting business partners, which is represented through the Security Assertion Markup language (SAML) Specification (Version 2.0 released in 2005), as SAML Core: S. Cantor et al. Assertions and Protocols for the OASIS Security Assertion Markup Language (SAML) V2.0. OASIS Standard, March 2005. Document ID saml-core-2.0-os (http://docs.oasis-open.org/security/saml/v2.0/sa-core-2.0-os.pdf) and SAML Binding: S. Cantor et al. Bindings for the OASIS Security Assertion Markup Language (SAML) V2.0. OASIS Standard, March 2005. Document ID saml-bindings-2.0-os (http://docs.oasisopen.org/security/saml/v2.0/saml-bindings-2.0-os.pdf), each of which is incorporated herein by reference in its entirety. Early versions of SAML and the ID-FF were compatible; however, the two standards became incompatible based on component changes within SAML for greater consistency and component symmetry. Other key differences addressed in SAML v2.0 were encryption metadata and multi-endpoint support for a single protocol. Also, SAML v2.0 generalized the Liberty functionality to account for more options or use cases for expanded definition. However, it will be appreciated that the present invention is not limited to any particular standards or languages, the foregoing SAML and ID-FF being merely exemplary of the broader principles of the invention.

Referring now to FIG. 2, a high-level block diagram of a content delivery authorization and message exchange architecture 200 configured in accordance with one embodiment of the invention is described. This architecture is useful for, inter alia, providing delivery of protected content to so-called “entitled” viewers, as discussed in greater detail subsequently herein.

As shown in FIG. 2, the architecture 200 generally comprises three primary “outward facing” (i.e., from the MSO outward) applications of functions of the MSO 221. The applications interact with one or more third party programmers or content sources 204 and MSO subscribers and other non-MSO users, and include (i) the common login application (CLA) 207, (ii) an enterprise identity system (EIS) 214, and (iii) a service oriented architecture (SOA) 208.

The programmers/sources 204 may for example include any broadcast provider (such as e.g., NBC, Turner Broadcasting, Viacom, etc.) which distributes content across one or more mediums, or through distribution agreements with the MSO. Subscribers include the individual consumers or users of video/audio/data services.

Subscribers request access to content via user devices such as e.g., consumer premises equipment (CPE) 106, personal media devices (PMD) 107, personal computers (PC), laptop computers, mobile devices, etc. The user devices may include any apparatus capable receiving audio/video/data services from the MSO 221 or programmer 204 via the Internet. Hence, two primary request/delivery models are envisaged (although others may be used as well, or combinations or variants of the foregoing): (i) request from an MSO-network device (e.g., CPE 106 such as an IP-enabled DSTB or premises gateway 113) to an Internet site, for content to be returned back to the requesting MSO-network device (see FIG. 2a ); and (ii) request from a non-MSO network device, for content to be returned back to the requesting non-MSO network device (see FIG. 2b ).

An example of the former case (i) might be an IP-enabled DSTB or PC/DOCSIS cable modem registered with the MSO that utilizes MSO infrastructure to access the Internet (and the third party programmer/source site), with content being streamed back to the requesting device over a comparable pathway. Here, the MSO network acts both as a “bearer” and “authorizer” network.

An example of the latter case (ii) might be an IP-enabled mobile device (e.g., smartphone or laptop computer) which may or may not be registered with the MSO, and is being operated by an authorized MSO subscriber. The device may obtain access to the Internet via e.g., a service provider WLAN, cellular 3G/4G (e.g., LTE-A), WiMAX, or other such interface 250, whereby it may connect to the third party website and request content, the latter streamed to the device over a comparable return path when delivery is authorized. In this fashion, the MSO network is not a bearer, but rather merely an authorizer.

FIG. 2c illustrates yet another use case of the content delivery and message exchange network architecture of FIG. 2, wherein an MSO-operated (or “federated”) site is used.

The flow of various communications (and the protected content) under the foregoing exemplary scenarios are also illustrated in FIGS. 2a-2c , respectively. In various models, the subscriber request is received at: (i) the programmer website 205; and/or (ii) at the CLA 207 associated with the MSO 221. The subscriber (and/or device) requesting access to content is authenticated, and its authorization to receive the content is validated by the SOA 208, EIS 214 and identity provider 218. This authentication and authorization may take many forms, such as those described subsequently herein (e.g., authentication of the user and/or their device, authorization of the user to access content, etc.), as well as others which may be used such as IEEE Std. 802.1x authentication, use of a RADIUS server, etc.

Once the subscriber (and/or device) is authenticated and authorized, the content may be provided from the programmer content server 203 to the requesting device (e.g., CPE 106, PMD 107, etc.).

As noted above, the requested/provided content may comprise broadcast content as well as on-demand content. Other types of content may also be provided. For example, so called “quick clips” content (described in co-owned U.S. Pat. No. 7,174,126 issued Feb. 6, 2007 and entitled “TECHNIQUE FOR EFFECTIVELY ACCESSING PROGRAMMING LISTING INFORMATION IN AN ENTERTAINMENT DELIVERY SYSTEM” incorporated herein by reference in its entirety), so-called “start-over” content (described in co-owned, co-pending U.S. Patent Publication No. 2005/0034171 entitled “TECHNIQUE FOR DELIVERING PROGRAMMING CONTENT BASED ON A MODIFIED NETWORK PERSONAL VIDEO RECORDER SERVICE” incorporated herein by reference in its entirety), so-called “lookback” content (as described in co-owned, co-pending U.S. patent application Ser. No. 10/913,064 filed Aug. 6, 2004 and entitled “TECHNIQUE FOR DELIVERING PROGRAMMING CONTENT BASED ON A MODIFIED NETWORK PERSONAL VIDEO RECORDER SERVICE” incorporated herein by reference in its entirety), and/or so-called “remote DVR” content (as discussed in co-owned U.S. Pat. No. 7,457,520 issued Nov. 25, 2008 and entitled “TECHNIQUE FOR PROVIDING A VIRTUAL DIGITAL VIDEO RECORDER SERVICE THROUGH A COMMUNICATIONS NETWORK” incorporated herein by reference in its entirety) may be ingested at the third party content source. Still further, enhanced access to premium based content which is not available to non-subscribers, or which cannot be delivered across traditional transport may also be provided, such as e.g., behind the scenes outtakes, alternate endings, actor interviews, etc.

The CLA 207 is used as an entry point into the MSO network's 221 web portals by both residential and commercial users. In one embodiment, the CLA 207 communicates with the EIS 214 to store user-specific information, including a digital identity. Hence, an MSO subscriber may establish a digital identity at the CLA 207 which is stored thereon, and which may be shared with the EIS 214 and storage entities communicating with each. The creation of an MSO-specific digital identity for each subscriber will be discussed in greater detail below.

It is via the CLA 207 that a subscriber in the illustrated embodiment may access subscriber-controlled services such as Digital Video Recorders (DVRs), personal video recorders (PVR), network-based DVR and/or PVR, and self-controlled phone services (such as, e.g., call forwarding, call waiting, etc.). A subscriber may also obtain information pertaining to call records and billing information by accessing the web portals via the CLA 207.

Delivery of content to the CPE 106 and/or PMD 107 occurs within the MSO network (i.e., under the paradigm of FIG. 2a ) in one embodiment, as discussed in previously incorporated co-owned U.S. Provisional Application Ser. No. 61/256,903 filed on Oct. 30, 2009 and entitled “METHODS AND APPARATUS FOR PACKETIZED CONTENT DELIVERY OVER A CONTENT DELIVERY NETWORK”. As discussed therein, a substantially session-based and packetized content delivery approach (e.g., using the well-known IP network layer protocol) which allows for temporal, device, and location flexibility in the delivery of the content, and transportability/migration of user sessions (i.e., allows a user to receive any content they desire, delivered at any time and at any location, and on any device they choose, and move that “Session” to another device or location), as well as service/content personalization (e.g., on a per-session/user basis) and blending (integration). This approach uses a common or unified delivery architecture in providing what were heretofore heterogeneous services supplied by substantially different, and often vendor-specific, networks.

Moreover, the foregoing apparatus and methods provide for enhanced content access, reproduction, and distribution control (via e.g., a DRM-based approach and other security and content control measures), as well as quality-of-service (QoS) guarantees which maintain high media quality and user experience, especially when compared to prior art “Internet TV” paradigms. In one exemplary implementation, the network may be based on an IMS (IP Multimedia System, such as e.g., that defined in relevant 3GPP standards) which includes SIP session protocols, as well as a Service Delivery Platform (SDP).

In another implementation (FIG. 2b ), the network comprises both “managed” and “unmanaged” (or off-network) services, so that a network operator can utilize both its own and external infrastructure to provide content delivery to its subscribers in various locations and use cases.

In one variant of this approach, network services are sent “over the top” of other provider's infrastructure 250, thereby making the service provider network substantially transparent (i.e., the protected content requests and other communications are passed over the service provider network and the Internet as if they are any other traffic). In another variant, a cooperative approach between providers is utilized, so that features or capabilities present in one service provider's network (e.g., authentication of mobile devices to an AP or RAN) can be leveraged by another provider operating in cooperation therewith. In another embodiment, requested content may be authorized via the content and data distribution architecture 200, and provided to the CPE 106 and/or PMD 107 as described in co-owned, co-pending U.S. patent application Ser. No. 11/258,229 filed on Oct. 24, 2005 and entitled “METHOD AND APPARATUS FOR ON-DEMAND CONTENT TRANSMISSION AND CONTROL OVER NETWORKS”, which is incorporated herein by reference in its entirety. As discussed therein, data may be provided according to download or “on demand” paradigms. In one embodiment, the network comprises a cable television network connected with a CSP (cellular service provider) or wireless service provider (WSP), and on-demand content delivery is accomplished via a “point-to-point” approach wherein a session is established between a content receiving entity (such as a cellular telephone) and a distributing entity (e.g., a VOD server). Session establishment and data flow control are advantageously implemented using protocols and bandwidth that are typically used for (i) providing on-demand services to subscribers within the cable network, and (ii) delivery and control of streaming multimedia to client mobile devices.

Yet other mechanisms and architectures for providing content to PMDs 107 and/or CPE 106 located in or out of a managed network may be used consistent with the invention as well, the foregoing being merely exemplary of the broader principles.

As will be discussed in greater detail below, the architecture 200 utilizes information obtained from or stored at an MSO-maintained authorization server (not shown) to determine whether a requesting user device is authorized to receive the content. In one embodiment, the provision of content and use thereof are effectively controlled by the supplying web or programmer content server 203 (or any intermediary MSO-operated infrastructure). For example, once a user is authorized to receive content, the server 203 serves the content to the user device over the prescribed delivery path/model.

In another embodiment, various restrictions to the provision of content to a user at a display or rendering device associated with the user device are determined by the device (e.g., CPE 106, PMD 107, etc.) itself, as discussed in co-owned U.S. patent application Ser. No. 12/716,131 filed on Mar. 2, 2010, entitled “APPARATUS AND METHODS FOR RIGHTS-MANAGED CONTENT AND DATA DELIVERY”, and issued as U.S. Pat. No. 9,342,661 on May 17, 2016, which is incorporated herein by reference in its entirety. As discussed therein, a downloadable or transferable rights profile coupled with a “smart” media player application are given. The rights profile contains information regarding the specific rights of a device and/or a subscriber to access content. It is via the rights profile that the device (via the media player and its associated rights management application) determines whether to provide content to a subscriber.

In one implementation of the architecture of FIGS. 2a-2c , one or more entities useful in delivery of content to the CPE 106 or PMD 107 may be adapted to utilize information regarding the CPE 106 or PMD 107 capabilities (e.g., such as in the event a capabilities profile is received from these devices) to perform de-encapsulation/re-encapsulation of content where necessary, as is disclosed in co-owned U.S. patent application Ser. No. 12/582,619 filed on Oct. 20, 2009, entitled “GATEWAY APPARATUS AND METHODS FOR DIGITAL CONTENT DELIVERY IN A NETWORK”, and issued as U.S. Pat. No. 9,027,062 on May 5, 2015, which is incorporated herein by reference in its entirety. As discussed therein, one or more entities of the programmer 204 or MSO 221 (or located elsewhere) may be configured to process content including de-encapsulating the content from a first media file container format and subsequently re-encapsulating the content to a second media file container format which is known to be compatible with the requesting device. For example, content which is delivered from a host server or other content source may be encapsulated in e.g., MP4, if the receiving CPE 106 is not capable of reading the MP4 files, the content server (or other entity) may re-encapsulate the content to e.g., MPEG-2 or to another format that the receiving CPE 106 is capable of reading.

In another exemplary embodiment, the receiving device may comprise a converged premises device (CPD) and/or a media bridge. The CPD may for example be of the type described in co-owned U.S. patent application Ser. No. 11/378,129 filed Mar. 16, 2006, entitled “METHODS AND APPARATUS FOR CENTRALIZED CONTENT AND DATA DELIVERY” and issued as U.S. Pat. No. 8,347,341 on Jan. 1, 2013, incorporated herein by reference in its entirety. As discussed therein, the CPD comprises a WLAN (e.g., Wi-Fi) and/or PAN (e.g., Bluetooth or 802.15) wireless interface. Packetized (e.g., IP) traffic may be exchanged between the CPD and a PMD 107 via, e.g. the WLAN/PAN interface. Hence, in one embodiment, the PMD 107 may request content from the CPD.

In another embodiment, the user device may comprise a media bridge, which may, for example, be of the type disclosed in co-owned U.S. patent application Ser. No. 12/480,597 filed Jun. 8, 2009, entitled “MEDIA BRIDGE APPARATUS AND METHODS”, and issued as U.S. Pat. No. 9,602,864 on Mar. 21, 2017, incorporated herein by reference in its entirety. As discussed therein, the media bridging apparatus acts as a connection between a PMD 107 (which may include e.g., an iPod™, handheld computer, smartphone, PDA, etc.) and a user's home network. This bridging apparatus may be used, for example, to convert content stored on the PMD 107 to a format capable of being presented on a user's set-top box or other client device. The bridging apparatus may also be utilized for transmitting content to the PMD 107 (such as by converting the content to a format capable of being stored/presented on the PMD 107) provided the user of the PMD 107 is authorized to receive the content.

Referring now to FIG. 2d , one exemplary implementation of the content and entitlements management architecture 200 of FIG. 2 is shown and described.

As noted above in FIG. 2, the MSO 221 generally comprises a CIA 207 in communication with an SOA 208 and EIS 217 (in further communication with an identity provider 218). These components are distributed in a technology services group (TSG) authorization infrastructure 202 and an advance technology group (ATG) authentication infrastructure 206. The authorization infrastructure 202 and authentication infrastructure 206 each communicate with one or more programmers 204 prior to enabling delivery from the latter (or its designated delivery proxy) of requested content to a subscriber.

As shown in FIG. 2d the authentication infrastructure 206 generally comprises a plurality load balancers 216, a plurality of identity providers 218, and the enterprise identity system (EIS) 214. The load balancers 216 are used to distribute transactional traffic across one or more servers within one or more data centers. The authentication and authorization applications of the exemplary embodiment each utilize more than one server, which are used to increase transactional throughput, and to aid in the event a server is offline (i.e., planned or unplanned outages).

In one embodiment (illustrated at FIG. 2e ), there is a “global” load balancer which serves as the primary point of interface that routes to “local” load balancers within the corresponding data centers, which each distribute the transactional traffic to the associated. How the traffic is distributed can vary based on configuration including for example: round robin, load-based, or availability-based. This method of transaction distribution provides a highly available fault-resilient environment that maximizes operational readiness and “up-time”.

The identity providers 218 are useful in accessing and evaluating subscriber information to determine if a requesting subscriber is a subscriber of the MSO 221, and/or the level of service or other service details of the subscriber's subscription. As discussed in greater detail elsewhere herein, a two-step process is used in one embodiment to authenticate the user, and then authorize what content they are entitled to access; failure can occur at either step. First, the authentication infrastructure 206 validates (i.e., authenticates) that the subscriber has an active account based on e.g., user entry of a correct username/password combination, regardless of service (e.g., video, high speed data, phone). Next, the authorization infrastructure 202 validates (i.e., authorizes) that the subscriber is entitled to access requested content based on subscription-based services (such as e.g., video).

The EIS 214 is used to store a subscriber's digital identity. A digital identity is in the present embodiment a subscriber-specific identifier which is used to uniquely (and optionally anonymously) identify the subscriber. A digital identity may further be linked to a particular MSO 221, a geographic region, demographic, subscriber type, etc. In one embodiment, the digital identity comprises a plurality of records identifiable by the subscriber's entry of a login and a password value at the CLA 207. In one such implementation, the EIS 214 and identity provider 218 in conjunction are responsible for authenticating a subscriber's identity for account linking or content delivery. For example, the EIS 214 may authenticate a subscriber if the programmer 204 has no system for validating a subscriber's identity, such as if the programmer 204 does not support its own identity management system (IDMS).

Referring again to FIG. 2d the authorization infrastructure 202 generally comprises a plurality of load balancers 210 (see above and FIG. 2e ), one or more data power sources 212, and one or more service oriented architecture (SOA) adapters. 208. The data power sources 212 are used to offload traffic from backend servers; in this case, the servers are used for the authorization application. The data power sources 212 are able to accelerate as well as throttle traffic, but may also be used to perform protocol translation of XML data streaming to and from the programmers. The data power sources 212 validate that incoming transactions are well-formed. If they are not, errors are presented back to the programmer, thus shielding the authorization servers from processing bad or even malicious requests.

The SOA adapters 208 are used to revalidate a subscriber's identity, and obtain information from multiple disparate systems having subscriber information on purchased services (i.e., monthly and on-demand) stored thereon. The obtained information is used by the SOA adapters 208 to confirm or deny entitlement of the subscriber to requested content. The SOA 208 performs an authorization of subscriber-based requests for access to protected content. In one embodiment, “protected content” comprises that content which is protected by being placed behind a firewall or other similar security barrier/mechanism. Content may be protected based on one or both of the MSO 221 or/and programmer 204 identifying the programming as such, and may further be limited to certain ones of the MSO 221 (and/or other MSO's) subscribers. For example, certain content may only be made available to a particular tier of subscriber (e.g., premium subscriber, etc.) across one or multiple different MSOs.

Various reasons may exist for protecting the content, including for example: (i) it is “first run” or recent content that is surreptitiously obtained and distributed, would usurp significant revenue and advertising opportunities from the MSO and/or source; (ii) it is content that is not suitable for all classes of viewers (e.g., adult content); (iii) it is copyright or otherwise legally protected; (iv) it must be pre-processed before delivery in order to ensure one or more attributes such as proper advertisement insertion, encoding format/QoS, etc.

Additionally, content may be placed in a protected class according to e.g., franchising agreements which do not allow certain pieces of content to be distributed outside a set geographical area(s). Local sports, educational and government programming that cannot be or has not paid for the right to distribute across specified physical boundaries based on local franchising rights (or those of third-parties that distribute such content on behalf of the MSO), would be examples of such protected content.

Environment Setup—

Referring now to FIG. 3, an exemplary embodiment of the method for connecting and establishing a relationship between the MSO 221 and a programmer 204 according to the invention is provided. The connection and establishment of a relationship between these entities is necessary for the transaction of information therebetween, including e.g., information useful in authenticating and/or authorizing a subscriber, and specifying their rights with respect to various uses of the requested content.

As shown, per step 302, both the MSO 221 and the programmer 204 independently configure their networks to support connectivity between servers of each network. In one embodiment, this may include e.g., creating firewall policies, and/or translating the external Internet Protocol (IP) address to an internal address (as required). The well known network address translation (NAT) approach may be utilized for translating the external IP address to an internal address. Alternatively other mechanisms may be utilized, including those configured to masquerade and/or hide a network address, or change/rotate it as a function of time or accesses (e.g., for security reasons).

Next, at step 304, at least one of the MSO 221 and the programmer 204 set up a firewall. The policies set forth during the configuration step (step 302) may be implemented to establish the firewall as discussed above. In general terms, a formal firewall request is submitted to the MSO TSG 202 operators to process and add the programmer's IP address, addresses or address ranges to internal firewall policies. The TSG 202 operators add a policy to the firewall that allows two-way traffic between the programmer and the MSO (i.e., “white-lists” the programmer by IP address, etc.). White-listing of the type discussed herein is required because the MSO in many instances maps a specific port on the authorization server and does not allow the port to be open to the public. In another embodiment, no firewall setup is needed for the authentication servers 206. Rather, all traffic comes across port 443, which is already secure (i.e., HTTPS with encrypted transactions).

Then, per step 306, the connectivity between the MSO 221 and programmer 204 is validated. In one embodiment, the validation may include exchanging of port designations and IP addresses (as discussed above). Alternatively, the MSO may schedule a formal connectivity test that includes a “ping” and telnet set of tests between the programmer's servers and the MSO authentication and authorizations servers. During this connectivity test, the MSO and the programmer confirm access to one another's servers. If access cannot be confirmed, then corresponding operators for each the programmer and the MSO are contacted to aid in troubleshooting issues.

Next, executions of sample authentication and authorization transactions are performed. To accomplish this, the MSO provides the programmer a set of sample authentication and authorization transactions (i.e., formatted XMLs), which the programmer uses to “push” to the associated servers in its certification environment. The MSO and the programmer then confirm that the transactions are processed appropriately. If not, various troubleshooting techniques are used to determine why the transactions are failing, including e.g., looking through log files for corresponding request/response transactions.

Per step 308, digitally signed certificates used within the Secure Sockets Layer (SSL) 2-way interfaces are exchanged between the MSO 221 and programmer 204. In one embodiment, different servers may be used for the aforementioned authentication and authorization. Hence, separate Uniform Resource Locators (URLs) may be required for each server by the programmer 204.

For example, the authentication process may make use of Security Assertion Markup Language (SAML) for exchanging authentication and authorization data between security domains. As noted previously, SAML is a product of the OASIS® Security Services Technical Committee. The authentication process may follow the specification for Single Sign-On (SSO) between a service provider and the identity provider (e.g., the programmer 204 and MSO 221 respectively). Within the SAML domain, digital certificates are contained within a set of metadata that also includes other specific interface control values such as Time-To-Live (TTL) along with an applicable KeyDescriptor (i.e., public key portion of public/private encryption key pair). In the exemplary embodiment, both the MSO 221 and the programmer 204 generate specific metadata that is exchanged and loaded on one another's web servers. It is noted that the exchange of metadata may need to be accomplished using secure data exchange techniques (e.g., encryption, integrity protection such as cryptographic residues, etc.) as, in many instances, the metadata exchanged between the MSO 221 and programmer 204 is humanly readable. Once the metadata is loaded, then the trust relationship is formed, and assertions between parties can begin.

With respect to authorization, however, a more traditional Extensible Markup Language (XML) interface may be used. This may include, for example, passing data in a set of element structures that closely follows the concepts of eXtensible Access Control Markup Language (XACML). Within this framework, digitally signed certificates are exchanged and loaded to the MSO 221 and the programmer's 204 web servers, similar to the metadata. To complete the setup, a Common Secure Interoperability (CSI) session is conducted between the MSO 221 and the programmer 204, wherein the public key information is exchanged and both parties verify certificate signature, validity times, and revocation status.

Additional configurations by the MSO 221 and the programmer 204 may also be required outside the connectivity setup and certificate exchange. SAML general services are configured on associated web servers which further define attribute details used for processing of authentication assertions. The precise configuration of the SAML general services is performed within the framework of the application server being used and may vary based on product (e.g., Weblogic®, WebSphere®, Apache®, etc.).

Per step 310, the programmer 204 is then provided with a globally unique identifier (GUID) from the MSO 221; the programmer GUID is used during all authorization requests. Each time an authorization request is made from the programmer to the MSO 221, the programmer 204 provides its assigned programmer GUID. The programmer GUID is verified prior to any further processing by the MSO 221. The programmer GUID may, in one embodiment, comprise a 36 alpha/numeric-character string uniquely identifying the programmer in an obfuscated (non-readable) manner.

Appendices A-D hereto detail the functional requirements to which the provision of service according to one embodiment of the present invention must adhere. Appendix A hereto contains information on the formatting of the exemplary request (and response) according to one embodiment of the invention.

Appendix B illustrates exemplary requirements of the service request. The table of Appendix B includes both: (i) the XML element definitions, and (ii) any validation and behavioral rules to be applied by the request. The table describes the service specific XML elements in the body of the service's request (note that other elements common to all services may also be required). The element list includes basic XML element descriptions. The request header is assumed to be the standard header used unless otherwise indicated. Each service must use a standard header when sending responses or receiving requests from SOA.

Each element listed in the table is unique for this service, and is validated by a series of standard validation requirements. See Appendix C for the list of validation requirements that are common to all SOA services for the elements listed. Any additional unique validation requirements that should be implemented for this service are fully described as an exception requirement (as described elsewhere herein).

The table of Appendix D illustrates additional exemplary request requirements according to an exemplary embodiment of the invention.

A specific set of values defining the resources (e.g., channels) supported by a programmer 204 are also negotiated as part of the setup process of the method of FIG. 3. This set is implemented and maintained within the SOA 208 throughout the entire life expectancy of the trust relationship between the MSO 221 and programmer 204 (step 312). Any changes to these resource identifiers are communicated to the MSO 221; otherwise, authorization attempts may fail. This negotiation proceeds via a response to the aforementioned request. Methods for managing authorization requests/responses are discussed in greater detail below.

The table(s) of Appendices E, et seq. provides the detailed requirements for the service request definition, including the XML element definitions, as well as any validation and behavioral rules to be applied by the response.

Appendix E illustrates exemplary service-specific XML elements in the body of the service's response. The hierarchy of the requests is: subject (SubscriberID), resource (ResourceID), action (ActionID), environment (EnvironmentID and SubscriberIP). The table of Appendix F illustrates exemplary response requirements.

Next, per step 314, after the MSO 221 and programmer 204 have begun communication, certain types of information, such as e.g., “co-branded” information, may be configured and displayed to the subscriber during the login process. In one embodiment, the co-branded information may comprise information such as banners, advertisements, etc., which have been pre-defined and approved by both the MSO 221 and the programmer 204. The co-branded text and images from the MSO 221 and/or the programmer 204 (i.e., co-branded information) are loaded to each party's web servers. The co-branded information is mapped to the content display pages on the programmer's 204 site, and login pages on MSO's site, which is mapped to the appropriate HTML forms/fields. Co-branded text and images are set up by the MSO 221 for each of the programmers 204 and each content or virtual channel. When a subscriber logs in via either the programmer 204 or the MSO 221 site, the co-branding information is displayed in the pre-approved manner as mutually defined and agreed upon between the MSO 221 and the programmer 204.

Lastly, per step 316, the subscriber is able to request content, and have the requested content delivered thereto using authentication and authorization processes discussed in greater detail below.

The table of Appendix G illustrates exemplary exception requirements according to one embodiment of the present invention. The table contains exemplary requirements related to business exceptions that pertain specifically to this service. In addition, this service includes any common SOA framework exceptions outlined in the SOA error guidelines of Appendix H.

Account Creation—

Methods for authentication and authorization (discussed in detail below) of a subscriber requesting access to content according to the present invention rely on the requesting subscriber having set up a digital identity. FIG. 4 illustrates one embodiment of an exemplary method for creating a digital identity according to the invention.

In this implementation, the subscriber is responsible for establishing his/her digital identity through the CLA 207, maintained in one embodiment by the MSO 221. As shown, per step 402, the subscriber is prompted to enter, and enters, information at the CLA 207. The subscriber enters information which is used to validate the subscriber's identity. Additional information may be entered, and/or the above-provided information may further be used to associate the subscriber to an MSO 221 business market (such as a demographic, service level type, etc.) or division (e.g., a geographic region, advertisement zone, etc.). Correlation of the subscriber to a division may be useful for example in enabling account records to be correlated to the subscriber, and/or for performing searches for service details during the authorization process (discussed below).

The subscriber may also be prompted for login and password values as part of the digital identity creation process of step 402. The login and password values are defined by the subscriber within for example, a given MSO 221 policy. The login and password values, once established and stored (at the MSO 221 or programmer 204) may then be used for future login attempts to the MSO site and/or to the programmer site in order to access services supported thereby.

It will be appreciated that while a login and password combination are described above, other implementations of the invention may utilize other security mechanisms or approaches. For example, in one variant, the login and password are also coupled with a challenge question (for which the user has previously provided an answer). In another variant, a user-specific or pseudo-unique icon is used, such that the user must enter (i) the login identity; (ii) the password, and (iii) a selection of “their” icon from among many possible icons. In yet another variant, the IP address and/or MAC address from which the user request is issued id evaluated in conjunction with the user-supplied login information to further validate that the request is coming from a registered address or device, respectively.

Per step 404, the CLA 207 communicates with the EIS 214. These entities communicate to set various attributes surrounding the subscriber's profile and per step 406, the EIS 214 assigns to the subscriber a subscriber identifier (e.g., GUID). In one embodiment, similar to the aforementioned programmer GUID, the subscriber GUID may comprise a 36 alpha/numeric character value, or may take other forms. The subscriber GUID uniquely identifies the subscriber in an obfuscated manner (i.e., not exposing any private information to internal or external parties). As will be discussed in greater detail below, the subscriber GUID is utilized to provide authentication and authorization of the subscriber when the subscriber requests content at the MSO and/or programmer site.

It is appreciated that various mechanisms for providing assistance in the event the subscriber is unable to create their digital identity may be employed. For example, by entering the subscriber's zip code or region (e.g., state, city), the subscriber may be directed to division-specific contact details, along with online information aiding the user with usage on various service offerings. Frequently asked questions (FAQs) and access to an online help via an “ask” or “help” feature may also be provided. Access to online assistance may also be provided during the authentication process, if required.

As noted above, the subscriber may, in one embodiment, be required to also create a login and password (or enter other verification information) at the programmer's website. According to this embodiment, the programmer 204 implements its own IDMS-based solution which may or may not link accounts stored therein to those of the MSO 221. The aforementioned linking being used to reduce the need for ongoing authentications (discussed herein below).

In order to provide content to a requesting subscriber, the subscriber must be authenticated and authorized to view the requested content.

Authentication with Linked Accounts—

In one embodiment of the invention, a single subscriber is authenticated only once, the process creating a link between the MSO 221 information for the subscriber and the programmer information for the same subscriber (i.e., federating the accounts). According to this embodiment, the subscriber will not have to be authenticated each time they attempt to view content, but rather are authenticated only once. In one variant, the methods and apparatus of co-owned, co-pending U.S. patent application Ser. No. 12/834,801 filed concurrently herewith and entitled “APPARATUS AND METHODS FOR CONTENT MANAGEMENT AND ACCOUNT LINKING ACROSS MULTIPLE CONTENT DELIVERY NETWORKS” and issued as U.S. Pat. No. 9,906,838 on Feb. 27, 2018, which has been previously incorporated by reference in its entirety, may be utilized for providing identity federation.

To accomplish the aforementioned account federation, the programmer 204 must employ at least a basic mechanism for identity management (such as e.g., an IDMS). An exemplary method of federated authentication is illustrated in FIG. 5.

As shown, per step 502, the subscriber logs into a programmer website in order to request access to protected content (step 504). As noted above, the content may be protected by being placed behind a firewall, however other methods of content protection may alternatively or additionally be employed (such as e.g., encryption, hashing or cryptographic residue for integrity protection, etc.). The type of login (e.g., password and user ID combination), information required at login and creation of a login identity are each controlled by the programmer 204 itself. For example, the programmer 204 determines whether the subscriber may identify him/herself within the programmer website by e.g., providing an email address and password combination, or any of the other mechanisms previously described with respect to FIG. 4 (e.g., challenge question, user-specific icon, etc.).

At step 506, upon subscriber login, the programmer 204 uses the IP address of the requesting subscriber device to perform a reverse lookup of the MSO 221 associated to that device (i.e., IP address aaa.bbb.ccc.ddd is associated with MSO XYZ). It is determined at step 508 whether the MSO 221 (XYZ) associated to the subscriber device address is a “known” MSO 221; i.e., is at that point known to the programmer 204. It will be appreciated, however, that alternative methods for determining the MSO 221 associated to the subscriber and/or to the subscriber device may be utilized, the reverse lookup method being merely exemplary. For instance, the programmer 204 may obtain a MAC address for the device issuing the request, and use that MAC address to perform the reverse lookup. As yet another alternative, a programmer or third party database of user/MSO associations (such as by user name, email address, etc.) may be accessed. Myriad other approaches may be used as well to make this determination.

If the MSO 221 of the requesting device is unknown or cannot be determined, then the subscriber is provided with a list of MSO's from which the subscriber may select the appropriate provider (step 510). In one embodiment, the list may be provided as a pop up window, or alternatively the subscriber may be redirected to an alternate web page for selecting the appropriate MSO 221. Alternatively, the user may be prompted to simply enter the name or identifier of their MSO (e.g., TWC). A “word wheel” type function of the type known in the user interface arts may optionally be used; i.e., as the user enters the letter “T”, the available choices of MSOs are narrowed to only those beginning with the letter “T”, and so forth.

Once the appropriate MSO 221 is selected (step 510), or if the MSO 221 of the requesting device is known to the programmer 204, the programmer 204 sends an assertion to the identity provider 218 of the appropriate MSO 221 (step 512). In one embodiment, the assertion comprises an SAML Extensible Hypertext Markup Language (XHTML) form; e.g., a Hypertext Transfer Protocol (HTTP) POST message. The exemplary POST message is transmitted to the identity provider server 218, and includes the following information fields or elements:

-   -   SAMLRequest—contains a NameIDPolicy type of Persistent     -   RequestedAuthnContext—URI used to identify the programmer     -   RelayState—optional     -   © Copyright 2010 Time Warner Cable, Inc. All rights reserved.         The “Persistent” value is optional, and defines the constraint         on the request. For example, the use of “Persistent” means the         requestor (programmer) expects to use the subscriber GUID value         returned from the MSO to federate logins. In some cases the         field, while optional, does not hold much value, as the MSO may         in many instances always pass the same subscriber GUID value         regardless of whether the programmer intends to federate or not.         However, the “Persistent” value may be utilized in cases where         the “Transient” subscriber GUIDs that change each time (occurs         when federation is not used) are utilized.

At step 514, the subscriber is redirected to a login page for the MSO 221. At the MSO 221 login page, the subscriber is prompted to provide login information (e.g., MSO-specific login information). The subscriber must log into the MSO 221 web page via the identity provider server 218, since no session has been started. That is to say, a session is started each time the subscriber logs into the identify provider. The session remains active for a predefined period (e.g., 15 minutes), and terminates automatically after this time period expires for security purposes, regardless of whether the user is still on the programmer's web site. Having the session active allows the subscriber to move from one programmer to another without re-authenticating or across video assets if asset based authorizations are invoked. However, authorizations are still required regardless of the presence of an active session when changing programmer sites and/or video assets.

In one embodiment, the login requires the subscriber to enter the login and password values which were established during creation of that subscriber's digital identity (see FIG. 4 above). Although separate logins are required under this embodiment; i.e., for the programmer website and the MSO website, it will be appreciated that the user may be permitted to use the same or similar information to log into both sites. For example, both the programmer website and the MSO website may permit the user to use an email address as a username. Accordingly, a single subscriber may use the same username (email address) to log into both sites. A common password, challenge phrase, etc. may also be utilized if desired.

The MSO identity provider 218 examines the provided login information to determine whether it is valid at step 516. If the login information is not valid, an error message is transmitted to the subscriber (step 518).

If the subscriber's login to the MSO 221 fails at step 516, the subscriber may be provided an opportunity to be redirected to the CLA 207 in order to resolve the issue. For example, the subscriber may resolve the issue by directly logging into the MSO website. A successful login at the MSO website causes the subscriber to be redirected back the programmer site, and the method repeats at step 512. If the subscriber is unsuccessful at logging into the MSO website directly, the subscriber may be directed to a support page, phone number, email address, or live chat. In another example, if the subscriber has not yet created a digital identity, the subscriber may do so at the MSO website (see FIG. 4 above).

If the subscriber's login to the MSO 221 is successful (at step 516), the MSO identity provider server 218 processes the assertion (sent at step 512), and provides a response at step 520. In one embodiment, the response to the SAML assertion is an XHTML form which is sent to the browser containing the following elements:

-   -   SAMLResponse—contains a Pseudonym and Subscriber GUID     -   RelayState—if provided in the initial request     -   © Copyright 2010 Time Warner Cable, Inc. All right reserved.         The “Pseudonym” is a permanent name identifier which the MSO         provides to the requestor or programmer that opaquely identifies         the user or for MSO the subscriber. This value can be used by         the programmer to federate with the account, and may be used         across multiple sessions and for extended periods of time. In         one embodiment, the Pseudonym is not used, and instead the GUID         is used as both a persisted and temporary value provided to the         programmer in either a federated or non-federated model.

The “RelayState” identifies the destination that the user (e.g., MSO subscriber) is attempting to access (i.e., programmer URL or guarded deep link). This value is passed by the programmer with the SAML request to the MSO's identity provider. Upon successful user login, the SAML response is passed back to the user's browser, which includes the RelayState that routes the user to the associated URL containing guarded content.

The browser then sends the information (e.g., SAML assertion) back the programmer 204. Per step 522, the programmer 204 may link its stored subscriber login information to that of the MSO 221 by storing the subscriber's GUID within the programmer's protected data store(s) of their IDMS framework, so that future linking or authentication assertions are advantageously not required.

Lastly per step 524, the process continues to authorization of the subscriber to view the requested content. The process of authorization will be discussed in greater detail below.

Authentication without Linked Accounts—

Referring now to FIG. 6, a second exemplary method for authenticating a user is illustrated. The method of FIG. 6 is utilized in the instance the programmer 204 does not link subscriber information stored therein with that of the MSO 221 (e.g., does not utilize identity federation). According to the method of FIG. 6, the programmer does not support any form of identity management, and simply relies on the MSO 221 to handle the login process for access to content which the programmer has placed behind protected firewalls (or has otherwise protected in some fashion).

As noted above, SAML supports both federated (linked accounts) and non-federated authentication models, each having their own relative strengths and weaknesses. For example, in the federated model, the user only needs to access the MSO login page once to authenticate; thereafter, the user simply uses the programmer's login capabilities. This eliminates the need to access the MSO login page if the programmer's site is the primary origin for content viewing. However, in the federated model, the MSO has no control over session management, and is reliant on the authorization service 202 to validate whether the user is still an active subscriber. Furthermore, in certain implementations, the federation model requires that the user remember two sets of usernames/passwords.

Alternatively, in the non-federated model, the programmer does not have to support IDMS functionality, and may be totally reliant on the MSO to manage username/password functions and associated identities (i.e., sub-accounts). Furthermore, the MSO is able to recognize during the authorization request that a subscriber is no longer active, and may eliminate the need for a programmer to execute an authorization request for that subscriber. However, under the non-federated model, the user is required to access the MSO's login page for each browser session, and again after a predetermined period from the start of a session, which is based on the expiry value contained in the authorization response (e.g., 24 hours). Still further, the MSO may be required to support complex login pages managed through iframes and pop-ups to mask redirection from the programmer's site to an MSO hosted login page

Per step 602 of the method, a request for access to protected content is received from the subscriber at the programmer website. According to this method, the subscriber need not login to the programmer's site, because the programmer 204 does not support an IDMS or other system for maintaining subscriber information. For instance, in one case, the subscriber directly or indirectly enters the programmer's website URL into their Internet browser (e.g., clicks on a hyperlink or the like), and when at the site, selects content for download, thereby causing a request to be sent to the programmer's content server.

When the request is received, an MSO 221 associated with the subscriber and/or the device is determined at step 604. This can be accomplished for example using the methods previously described herein, or other approaches. For example, the subscriber may be redirected to a page on the programmers' site where the user can select from a dropdown list or menu structure or other mechanism, their associated MSO. Thereafter, the corresponding login page will be displayed to complete the authentication process based on the implemented approach (i.e., redirect, popup or iframe). Note that the programmer may provide MSO selection capabilities on a main page, foregoing the need to redirect to a sub-page.

In another embodiment, the programmer only supports guarded content for the MSO, and when the user selects something requiring login, the subscriber is presented a login page based on the implemented approach (i.e., redirect, popup or iframe).

In yet another embodiment, the programmer can derive the subscriber's MSO based on the IP address from which they originated. Then, the programmer can elect to initiate the MSO login process based on the implemented approach (i.e., redirect, popup or iframe) and/or confirm with the subscriber their MSO to ensure the correct login page is presented.

Next, per step 606, the programmer 204 sends the request to the identity provider 218 of the associated MSO identified in step 604. In one embodiment, the programmer 204 sends an XHTML form that POSTs to the identity provider server 218, the POST containing the following elements:

-   -   SAMLRequest—contains a value of AuthnRequest type of Transient     -   RelayState—optional     -   © Copyright 2010 Time Warner Cable, Inc. All rights reserved.         The AuthnRequest type from the programmer can contain a value of         either “Transient” or “Persistent” that denotes their intended         use of the GUID returned in the response. The Transient value         indicates that there is no federation involved, and the GUID         will be used for the length of the session, whereas the         Persistent value indicates the programmer intends to federate or         link accounts.

The identity provider 218 determines that no login session has been created or is active, and redirects the subscriber to the MSO login page, where the subscriber must login to validate credentials (step 608). According to this method 600, the subscriber has only one set of login credentials (i.e., those necessary to log into the MSO site). Since the programmer 204 in the embodiment of FIG. 6 does not store the subscriber GUID, the subscriber must log into the MSO 221 (via the identity provider 218) for every new web session.

Per step 610, the login credentials are validated. If the entered credentials are not valid (do not match stored information for the subscriber, and/or no stored information for the subscriber can be found), an error message is presented to the subscriber (612). Failure during the login process may cause the subscriber to be redirected to CLA 207 to resolve the conflict by re-trying the login process, creating a digital identity (if one has not yet been created), seeking help from online resources, or directly contacting the MSO 221.

If the credentials are valid, the identity provider 218 returns a response to the request at step 614. In one embodiment, an XHTML form is returned to the browser which returns the following elements to the programmer 204:

-   -   SAMLRepsonse—contains Pseudonym (used as transient Subscriber         GUID)     -   RelayState—if provided in the initial requests     -   © Copyright 2010 Time Warner Cable, Inc. All rights reserved.

Lastly, once the subscriber is authenticated, the method proceeds to subscriber authorization (step 616), where it is determined whether the subscriber is authorized to view the requested content. The process of authorization will be discussed in greater detail below.

Account Decoupling (De-Federation)—

As noted above, in certain embodiments, the programmer 204 may utilize a separate IDMS, and may link a subscriber account contained therein to an MSO 221 subscriber account for the same subscriber. Later, it may be necessary to decouple or unlink the subscriber's account, such as if the subscriber is no longer a customer of a first MSO, and instead now is a customer of a second MSO. This may be executed through a backoffice “call” or communication from the programmer 204 to the MSO 221.

To accomplish the do-federation process, the programmer 204 in one embodiment must create a set of web pages which allow the subscriber to conduct the unlinking process, including verifying the subscriber wants to remove the link of their account with the programmer 204 to the MSO 221. FIG. 7 illustrates an exemplary embodiment of a method which may generally be used for decoupling or unlinking a subscriber account.

As shown, per step 702 a request to de-federate the account is received from the subscriber at the programmer 204. In response to receiving the subscriber request, the programmer 204 develops a request to be sent to the MSO 221 (step 704). The programmer 204 may utilize the Name Identifier Management Protocol or other such mechanism to generate and send the request to the identity provider 218, for example, an <ManageIDNameRequest> containing the subscriber's pseudonym may be sent.

The Name Identifier Management Protocol provides mechanisms to change the value or format of the name of a principal (subscriber). The issuer of the request can be either the service provider (programmer) or the identity provider (MSO). The protocol also provides a mechanism to terminate an association of a name between an identity provider and service provider.

The ManageNameID within the Name Identifier Management Protocol provides a way to initiate name identifier changes or terminations. For example, after establishing a name identifier for use when referring to a principal, the identity provider may want to change its value and/or format. Additionally, an identity provider might want to indicate that a name identifier will no longer be used to refer to the principal. The identity provider will notify service providers of the change by sending them a ManageNameIDRequest. A service provider also uses this message type to register or change the SPProvidedID value (included when the underlying name identifier is used to communicate with it), or to terminate the use of a name identifier between itself and the identity provider.

The identity provider 218 (and/or other MSO 221 entities) processes the request at step 706. If the request is processed successfully (step 708), then per step 712, a verification code is returned to the programmer 204. In one embodiment, the verification code may comprise a <ManageIDNameResponse> with a code verifying the success of the unlinking. If the de-federation is successful, any future attempts by the subscriber to view protected content will be denied. The subscriber must re-establish its identity via the authentication process (FIG. 5 or 6), which may result in the re-linking of the subscriber's account (e.g., in the case of the methodology of FIG. 5).

If the request is not processed successfully (step 708), then, per step 710, a failure message is returned to the programmer 204. In one embodiment, the failure message may comprise a <ManageIDNameResponse> with a code indicating the failure of the unlinking. The programmer 204 can initiate another request if the response provided by the MSO 221 indicates failure to unlink the accounts.

In another embodiment, the methods and apparatus of co-owned, co-pending U.S. patent application Ser. No. 12/834,801 entitled “APPARATUS AND METHODS FOR CONTENT MANAGEMENT AND ACCOUNT LINKING ACROSS MULTIPLE CONTENT DELIVERY NETWORKS” and issued as U.S. Pat. No. 9,906,838 on Feb. 27, 2018, which has been previously incorporated by reference in its entirety may be utilized for de-federating accounts.

Authorization—

As discussed above, once a subscriber is authenticated, it must be determined whether the subscriber is authorized to view the particular content requested, and optionally if any use (or even distribution) restrictions apply. An exemplary authorization process is illustrated in FIG. 8. The authorization process is used to validate a Subscriber's entitlement to content being requested from a programmer 204.

In one embodiment, authorization is conducted real-time against various backend information management systems within the MSO 221. In one example, the authorization process (e.g., FIG. 8) is performed at least once within a 24-hour period. However, the frequency and level of authorization transactions may vary according to e.g., pre-determined, mutually defined schemes implemented by the MSO 221 and/or the programmer 204.

As illustrated, per step 802, before an authorization can take place, it is determined whether the subscriber is logged into the MSO site. The subscriber must have started a session through either the programmer's IDMS application (if account linking is supported by the programmer 204), or by logging into the identity provider server 218 (if account linking is not being supported by the programmer 204). If it is determined that the subscriber has not yet logged in, per step 804, the subscriber is redirected to either the programmer's or MSO's co-branded login pages, where a session may be setup.

Next, per step 806, an authorization request is sent from the programmer 204 to the SOA 208 (at the MSO 221). In one embodiment, the request may include the subscriber GUID acquired during the authentication process, along with other information including one or more of the following elements:

-   -   SubscriberID—contains the Subscriber GUID     -   ResoureID—Identifies the content being requested (individual         channels or ‘ALL’)     -   ActionID—default value of “View” (reserved for future use)     -   MediumID—default value of “Internet” (reserved for future use)     -   SubscriberIP—contains the originating IP address (reserved for         future use)     -   © Copyright 2010 Time Warner Cable, Inc. All rights reserved.         The authorization request may also include the pro-assigned         programmer GUID provided by the MSO 221 (discussed above), which         is in one embodiment, defined within the XML element structure.

Note that in one embodiment, the ResourceID element contains identifiers for multiple resources supported by a programmer 204 (i.e., 1 thru X channels, or a request for ALL), thus reducing the number of individual authorizations per subscriber. As will be discussed below, the MSO 221 may then return a single response which provides individual decisions for each resource.

At step 808, when an authorization request is received, the SOA 208 immediately interrogates the EIS 214 to validate that the subscriber GUID is active. If the subscriber GUID is not active, a message is returned to the programmer 204 indicating that the programmer may retry (step 810) sending the authorization request.

If the subscriber GUID is active, the SOA 208 continues to process the request for information. Per step 812, the SOA 208 determines the subscriber identity. Acquisition of subscriber identity may include determining an associated division ID, billing system ID, etc.

At step 814, the SOA 208 begins collection of service details associated to the subscriber including e.g., service level. The SOA 208 initiates a series of requests to backend information management systems, or to local data caches within the MSO 221, for retrieval of service details after the identity of the subscriber's account has been obtained from the EIS 214. The information collected is then compared to the request to determine authorization at step 816.

If the service details match the requirements for the requested content, a “Permit” message is transmitted to the programmer 204 (step 818). For example, if the service details indicate that the subscriber is currently purchasing a premium level of service, and the requested content is within the premium package, the subscriber will be permitted access to the content. The Permit message indicates that the subscriber was found to have rights to the resource (i.e., active account and active service). Accordingly, the content may be provided to the subscriber (step 820).

At step 822, the programmer 204 may elect to set an entitlement cookie on the subscriber's browser after receiving a Permit decision from the MSO 221 (step 818). The entitlement cookie allows the subscriber to view content from the programmer's site without requiring an additional authorization request to be issued, unless the cookie is cleared or the subscriber uses a different device. While the user experience is heightened by establishing a cookie and eliminating delays in content viewing when another authorization request is conducted, security concerns may be raised. For example, a risk of fraud through reuse of the cookie across a wider user community that is not subscribing to paid services of the MSO 221 and/or the programmer 204 is increased.

However, it is noted that each authorization request has an expiry value in the exemplary embodiment, and the programmer must adhere to the same value in the cookie, which is tested during certification. The default is 24-hours, but the value is configurable by the MSO based on ResourceID. Reducing the expiry value can help reduce fraud possibilities by requiring more frequent authorizations. In addition, the cookie is meant to be specific to a programmer and associated resource (i.e., channel or brand), and not ubiquitous across programmers or other resources, thus, requiring the subscriber to login each time if outside the 15-minute authentication session and execution of another authorization, regardless of within the 15-minute session, or if accounts are federated.

It is appreciated that, if a cookie is used, the cookie does not contain the subscriber GUID in order to protect the privacy of the subscriber. In other words, the GUID should not be persisted in the cookie. While an obfuscated value, the GUID is still permanently linked to the subscriber's account under one embodiment of the authentication service.

In lieu of the cookie, the programmer 204 may elect instead to persist the value of the last good authorization request for each subscriber within the programmer's 204 backoffice application(s). The stored authorization request may be used for future subscriber requests within for example, a 24-hour period for the same content. Using this embodiment, additional authorization requests for the same subscriber (and for the same content) are reduced. The programmer 204 may resort to the stored authorization request as well as in the event of a failed authorization from the MSO 221 indicating an “Indeterminate” response. As discussed elsewhere herein, an Indeterminate response indicates that the lookup to MSO 221 backend information systems failed to return expected results or timed out during the request.

The programmer 204 can reference the last successful authorization (as discussed above) when the subscriber terminates and reestablishes their web session. For example, if the content requested and associated length of time is within e.g., a 24-hour expiration window, then no further authorizations are required. However, if the authorization is no longer within the 24-hour (or other predetermined length of time) expiration window for the requested content, then the programmer 204 is required to execute another authorization, such as according to the method of FIG. 8.

As noted previously, the aforementioned process can be used by the programmer 204 for authorizations that failed to produce any response from the MSO 221, or for those which receive an Indeterminate response. In these situations, the programmer 204 may elect to default to the last positive authorization, and provide content to the Subscriber according to one or more policies for doing so, which are predetermined and agreed upon by the MSO 221 and programmer 204. For instance, the content may be provided with copyright/DRM or other types of protection in order to limit its distribution/copying. Or, the content may only be provided with certain “trick mode” or Start-over type features (or lack thereof).

Referring again to FIG. 8, if the service details do not match the requirements for the requested content, a “Deny” message is transmitted to the programmer 204 (step 824). The Deny message indicates that the subscriber was found not to have rights to the resource (e.g., they have an active account, but not an active service). If service is denied, the programmer 204 provides a pre-defined message to the subscriber indicating the reason; in one embodiment, the message may further include instructions or a link for online help to aid in resolving the denial.

In some instances the MSO 221 may not be able to determine whether the request for content and subscriber service details match. Accordingly, the MSO 221 may transmit a “Not Applicable” or an Indeterminate message. The Not Applicable message indicates that the SystemID, ResourceID, and/or SubscriberID are not configured, associated and/or recognized. As discussed elsewhere herein, an Indeterminate response indicates that the lookup to MSO 221 backend information systems failed to return expected results or timed out during the request.

The decision table of Appendix I illustrates an exemplary mechanism for how the service renders a decision, what should be logged to the SOA logging system, and what reason should be returned to the programmer with the rendered decision. Note that the numeric value in the “Reason” column of Appendix I may be returned in the reason field of the response as discussed elsewhere herein. In one embodiment, the text in the “Reason Description” column is not returned as part of the service response.

In response to receiving the Not Applicable or an Indeterminate message, the programmer 204 may elect to automatically issue another authorization request to the MSO 221 (i.e., retry) in an attempt to obtain a less ambiguous response (step 826). As noted above, in response to an Indeterminate message, other methods for authorizing the subscriber may be used, such as reverting to a previously authorized request.

In many instances, a decision value of Indeterminate may be used to indicate that one or more pieces of information passed on the request were not recognized/provided, and are likely outdated and require updating, by either the programmer 204 or the MSO 221, if a different response is to be expected.

The decision to use an automated retry process (step 826) is an implementation detail which is determined by both the MSO 221 and the programmer 204, including the amount of retries (i.e., number and frequency) permissible. Generally, the method of FIG. 8 does not employ a retry step where the decision value is Deny, since (1) data on a subscriber's account is static for e.g., a 24-hour period and unlikely to change, and (2) continued delays in determining authorization (positive or negative) will frustrate the subscriber during the experience. However, it such a retry step may be included if desired.

It is also noted that while authorization under the method of FIG. 8 discusses evaluation of the service level or tier of the subscriber, the individual channels to which a subscriber may have access may also be evaluated as the subscriber's service details (step 814). According to this embodiment, any resource or channel falling within e.g., the MSO (for instance, cable) programming service tier (CPST) will qualify for a Permit response against a subscriber's account that is in an active status, and where service is purchased. In yet another embodiment, the status on the account (e.g., seasonal or non-pay) may also be evaluated in addition to checking individual channels on a division-by-division basis.

In one exemplary embodiment, the transmitted Permit, Deny, Not Applicable and Indeterminate messages received from the SOA 208 will each contain the following information:

-   -   ResourceID—identifies the content being requested     -   Decision—identifies the authorization status (e.g., Permit,         Deny, NotApplicable, Indeterminate) for each ResourceID provided         in the authorization request     -   Reason—identifies the reason for any Decision other than         “Permit”     -   Expiration—contains W3C combined data/time UTC (e.g.,         YYYY-MM-DDTHH:MM:SSZ)     -   © Copyright 2010 Time Warner Cable, Inc. All rights reserved.

Exemplary business rules which may be utilized to make decisions on whether to send any of the aforementioned messages are illustrated in the table of Appendix J.

It is also noted that rules or functional restrictions can be relayed from the MSO to the programmer 204 via messaging conducted pursuant to a particular subscriber request, or alternatively can be pre-positioned within the programmer site as a rule set (i.e., every Gold subscriber request has Rule Set 1 applied, every Silver subscriber has Rule Set 2 applied, and so forth). The former approach has the advantage of being able to particularly tailor the rule(s) sent to the programmer 204 to the individual subscriber (e.g., via the subscriber GUID, MAC address, or other unique information), yet necessitates extra messaging traffic and latency.

Additionally, the MSO 221 and/or programmer 204 may, throughout the authorization process (FIG. 8) provide so-called “eye wash” to the subscriber in the form of e.g., advertisements, co-branding messages, telescoping materials, audio, or other forms of streaming content to reduce “dead air”, thus enhancing the overall user experience.

Potential delays in the authorization process may be addressed by causing the programmer to return the subscriber to the RelayState URL and start playing advertisements within their player while the authorization completes. In many instances, advertisements are shown prior to displaying a requested video; therefore, pre-running the advertisement would be consistent in the current user experience while the authorization is executed.

In the event a DENY response is returned, then the programmer can use the opportunity to suggest an “up-sell” of MSO services and/or supply a message to contact the MSO for additional information on how to access online content including telephone numbers and web site URLs.

Appendix K illustrates exemplary reason codes per MSO organizational unit (e.g., per division): Each cell in the table represents the subscriber message content to be returned for that reason for that division(s). Although only the Greensboro (GSO) divisions are illustrated in the given table, it is appreciated that other divisions may use similar messages and/or reason codes (such as e.g., New York City (NYC), Rochester (ROC), Syracuse (SYR), Charlotte (CLT), etc.). The table contains the values to be configured for development (DEV) and quality assurance (QA) environments. The development environment is used for the development of the authentication and authorizations services. The quality assurance environment is used for testing of the authentication and authorizations services. For the authorization service, there are multiple QA environments used for functional, performance and regression testing as well as one used for external testing with programmers during the formal certification process (discussed above).

Various MSO 221 entities are responsible for working with the business owners (or programmers) to determine values to be used in production. However, in the absence of explicit business input on production values, all divisions are configured to use the “Other” value listed in the table.

Session Control—

Control of a subscriber's web session may be directed by the programmer 204 in one embodiment (such as via the account linking or federation discussed above). Alternatively, the MSO 221 may control the web session by e.g., hosting all or part of content streamed by programmers 204, and/or both the MSO 221 and programmer 204 may provide control mechanisms thereby allowing one or dual paths for subscriber access.

According to the linked or federated embodiment, the MSO 221 will only have session awareness during the initial authentication process for account linking (see FIG. 5). Therefore, the programmer 204 is responsible for session management fraud protection (limiting the number of simultaneous sessions on the site) as long as the MSO 221 and programmer accounts for the particular subscriber remain linked.

Alternatively, if the programmer 204 relies on the MSO 221 to manage the login process (e.g., the non-federated approach of FIG. 6), then session control is established through the MSO's identity provider server 218 each time the subscriber elects to access protected content (e.g., “guarded” behind the programmer's 204 firewall) where there is not already an established session. If there is not an established session, the subscriber is redirected to the MSO's login page, where the subscriber must establish a session (i.e., log in) before continuing as described above; i.e., the aforementioned authentication and authorization methods.

For either of the above described embodiments (linked and non-linked accounts), the programmer 204 is provided a pseudonym and GUID upon successful login (i.e., at authentication). The GUID may then be used for authorization requests throughout the established session.

In one embodiment, the pseudonym is transient and only valid during the session. It is the responsibility of the programmer 204 to destroy the invalid pseudonym and information relating thereto, once the session expiry time (or other condition, such as number of accesses) has elapsed, or when the programmer 204 detects that the subscriber has exited the programmer's site or a restricted set of web pages. In addition, the programmer 204 may send an XHTML form that will POST to the identity provider server 218 containing the following information:

-   -   LogoutRequest     -   Transient NameID pseudonym     -   Optionally—Session Index         -   © Copyright 2010 Time Warner Cable, Inc. All rights             reserved.             The identity provider server 218 processes the request, and             returns a XHTML form to the browser which is redirected to             the programmer 204 with the following elements:     -   LogoutResponse     -   Status         -   © Copyright 2010 Time Warner Cable, Inc. All rights resaved.             The programmer 204 then displays to the subscriber a message             that the subscriber's session has terminated, and may             provide the subscriber with the ability to re-establish a             session (as desired).

It is appreciated that various metrics on the “user experience” may be collected and shared by both the MSO 221 and the programmer 204 throughout each user session. The scope of the information gathered and related web analytics applied is defined by both the MSO 221 and programmer 204. For example, such metrics may include the time an established session lasts, the ratio of successful login attempts to total login attempts, etc. Examples of authorization based metrics are listed in the tables of FIG. 9.

Performance, Operational, and Security Requirements, Errors and Logging—

The performance requirements utilized with the exemplary embodiments of the invention address expected service response times and required task-level accuracy. Exemplary performance requirements are illustrated in Appendices L-S. As defined therein, the requirements are only measurable within the internal service boundaries.

Appendix L illustrates exemplary volume and speed requirements.

Appendix M illustrates exemplary reliability and availability requirements.

Appendices N-O illustrate exemplary operational requirements; the operational requirements describe the environment in which the service will exist. This table contains requirements on the physical environment, hardware, software, communication interfaces and data formats.

The table of Appendix P illustrates exemplary requirements related to the security of the service. More specifically, this table provides details related to service access and the sensitivity of data processed by the service.

Exemplary requirements for logging, monitoring and alarming are illustrated in Appendix Q.

Sample SOA service summary logging reports are illustrated in Appendix R.

Appendix S illustrates exemplary disaster recovery requirements.

User Device—

Generally, the exemplary user devices useful with the present invention will include e.g., a network interface (including an interface for accessing the Internet), a processor and associated storage, and optionally a plurality of back end interfaces for communication with other devices. The user device can assume literally any discrete form factor, including those adapted for settop/desktop, hand-held, or wall-mounted use, or alternatively may be integrated in whole or part (e.g., on a common functional basis) with other devices if desired. Additionally, the user device may include other elements and interfaces such as for example an interface for the HomePlug A/V standard which transmits digital data over power lines, a PAN (e.g., 802.15), Bluetooth, or other short-range wireless interface for localized data communication, etc.

In one embodiment, the network interface receives content and/or data via one or more RF tuners configured to receive content from an HFC network 101. The RF tuner(s) may comprise traditional video RF tuner(s) adapted to receive video signals over, e.g., a QAM. For example, the RF tuner(s) may comprise one or more tuners, a demodulator, decryption module, and demultiplexer of the type well known in the art, although other configurations may be used. A wideband tuner arrangement such as that described in co-owned U.S. patent application Ser. No. 11/013,671 entitled “Method and Apparatus for Wideband Distribution of Content” filed Dec. 15, 2004, issued as U.S. Pat. No. 9,723,267 on Aug. 1, 2017, and incorporated herein by reference in its entirety, may also be utilized, such as where the content associated with one or more program streams is distributed across two or more QAMs. Additionally, the RF tuner(s) may incorporate functionality to modulate, encrypt/multiplex as required, and transmit digital information for receipt by upstream entities such as the CMTS.

Alternatively, the network interface may comprise any other means for receiving content from a network. Digital data received via the network interface may include for example MPEG-2 encoded programming data that is forwarded to a television monitor via a video interface. Programming data may also be stored on the storage unit for later distribution by way of the video interface, or using a Wi-Fi interface, Ethernet interface, FireWire (IEEE Std 1394), USB/USB2, or any number of other such options.

Programming and other types of data including pictures, video, music or MP3 files, software applications, metadata files, etc. may also be received by way of the various digital interfaces in the user device. These data may be stored locally (e.g., in the storage unit) or even on a device or network agent in communication with the user device, for later use by a user as is discussed in co-owned U.S. patent application Ser. No. 11/378,129 entitled “METHODS AND APPARATUS FOR CENTRALIZED CONTENT AND DATA DELIVERY”, and issued as U.S. Pat. No. 8,347,341 on Jan. 1, 2013, previously incorporated herein.

During operation of the user device, a client application (located in the storage unit) is run on the microprocessor. The client application follows appropriate protocol for sending requests for content and receiving requested content as well as for providing additional information to the network to facilitate authentication and authorization (discussed above) by providing information regarding the subscriber/user and/or device to the network entities discussed above. For example, the client application may provide subscriber account information upstream in order for the EIS 217, SOA 208, and other entities to identify the subscriber and provide content based on what is known (at the MSO 221) about the subscriber.

While the foregoing embodiments of the invention have been described primarily with respect to the network-side elements (i.e., programmer site 204, MSO, etc.), it will be appreciated that other implementations of the invention may utilize a specially adapted CPE or client device (e.g., PMD) used by the subscriber in generating the request for protected content. For example, the CPE or client software application or stack component may obtain and format request messages or other messages (e.g., logins) for certain programmer sites according to a prescribed configuration. In one such implementation, a subscriber accesses a designated programmer website, wherein the website passes the subscriber its programmer GUID or other identifying information. The client application then uses this information to recognize the site as “MSO affiliated”, and thereby necessarily being compliant with the aforementioned protocols and EDL. The client application then formats and requests for protected content or other messages between the subscriber device and that website according to the EDL, such as by including MAC address, subscriber GUID, etc. In this fashion, the website is relieved of some of the burden of such formatting, and one or more subsequent messages between the two entities may be obviated (i.e., the website does not have to go back and ask the client device for each requisite piece of information it requires to process the subscriber's request). In order to address privacy and security concerns with this model, it is appreciated that in one embodiment, authentication and authorization interfaces may be created with additional content management systems (CMS) entities including utilization of this model where data is stored more securely at a server.

In another embodiment, the various restrictions (if any) to the provision of content to a user at a display or rendering device associated with the user device are determined by the device (e.g., CPE 106, PMD 107, etc.) itself, as discussed in co-owned, co-pending U.S. patent application Ser. No. 12/716,131 filed on Mar. 2, 2010, entitled “APPARATUS AND METHODS FOR RIGHTS-MANAGED CONTENT AND DATA DELIVERY”, and issued as U.S. Pat. No. 9,342,661 on May 17, 2016, which is incorporated herein by reference in its entirety. As discussed therein, a downloadable or transferable rights profile coupled with a “smart” media player application are given. The rights profile contains information regarding the specific rights of a device and/or a subscriber to access content. It is via the rights profile that the device (via the media player and its associated rights management application) determines whether to provide content to a subscriber, and/or what restrictions or privileges to apply. Hence, in the present context, the MSO (e.g., CLA 207) might generate a rights profile and pass this profile (or information indicating which of a plurality of pre-positioned profiles to apply) to the programmer 204 for transmission to the smart media player on the client device.

In addition, the client application may be configured to collect information regarding the user's actions with respect to content, and pass this upstream (whether to the programmer or the MSO). For example, the client application may record button presses, playback events, trick mode events, etc. and pass this information to MSO 221 entities which may use the information to make various business decisions including e.g., secondary content insertion decisions.

Methods and apparatus for providing such secondary content insertion may be of the type discussed in co-owned U.S. patent application Ser. No. 11/441,476 filed on May 24, 2006 entitled “SECONDARY CONTENT INSERTION APPARATUS AND METHODS”, and issued as U.S. Pat. No. 9,386,327 on Jul. 5, 2016, which is incorporated herein by reference in its entirety, and may be utilized to provide dynamic secondary content insertion (e.g., replacement of dated or geographically inappropriate advertisements or promotions), and thereby allow the MSO or other network operator to adjust the secondary content to make it more applicable to the remote user's context (e.g., location, hardware/software environment, date/time, etc.). Additionally, the apparatus and methods discussed in co-owned U.S. patent application Ser. No. 11/198,620 filed on Aug. 4, 2005 and entitled “METHOD AND APPARATUS FOR CONTEXT-SPECIFIC CONTENT DELIVERY”, and issued as U.S. Pat. No. 9,286,388 on Mar. 15, 2016, which is incorporated herein by reference in its entirety, may be utilized consistent with the present invention. As discussed therein, contextually-related “secondary” content (e.g., advertising messages, useful informational links, etc.) may be provided in association with other primary content selected by the user.

While there are no limitations on the user devices in reference to the authentication and authorization services discussed herein, in one embodiment, the devices may include an operating system (e.g., Windows 2000, Windows XP, Windows Vista, Windows 7, Mac OS X 10.2 “Jaguar”, 10.3 “Leopard”, 10.4 “Tiger”), RAM (e.g., 128 MB or 512 MB), video card (e.g., 32 MB or 128 MB), Internet browser (e.g., Internet Explorer 5.5 (or higher), or Firefox/Mozilla 1.5 (or higher)), Internet broadband Connection, and media player application (e.g., Adobe Flash or similar).

It is further noted that power line-based Internet adapters and other wireless technology such as Wi-Fi, Bluetooth and wireless data cards may be used consistent with the exemplary embodiment as long as they can support the proper download speeds necessary to render video play at an acceptable user level (i.e., not causing jerkiness, freezing dropout, pixilation, etc.).

Anonymity—

As noted above, certain data (including collected data, etc.) may be particular to or identified with a particular subscriber, user, or user device. Accordingly, such data may, in addition to being obfuscated as described above, also be anonymized by inter alia, the use of a cryptographic hash to protect the privacy of the identified subscriber, user, and/or device. In one embodiment, the techniques for providing anonymity utilizing a cryptographic hash described in U.S. patent application Ser. No. 11/186,452 filed Jul. 20, 2005 and entitled “METHOD AND APPARATUS FOR BOUNDARY-BASED NETWORK OPERATION”, which is incorporated herein by reference in its entirety, may be utilized in conjunction with the present invention. As disclosed therein, the identity of a subscriber device or subscriber is anonymized by using a cryptographic hash coupled with an optional “opaque” variable which carries information relating to the subscriber device of the hash with which it is associated. The hash and opaque variable-frustrate de-encryption or reverse-engineering of the individual subscriber's identity or specific location. Alternative methods of providing anonymization may also be utilized consistent with the present invention.

While complete anonymization (i.e., there is no way of tracing or identifying the source) is generally not applicable to information which must be used to uniquely identify an individual and/or device, partial anonymization such as that described above is readily used with the present invention. For example, it may be desirable to perform a one-way hash of a user's IP address or MAC address so that someone surreptitiously obtaining the information cannot determine the source data (actual address), but the hash algorithm produces a known deterministic result with the same “seed”, and hence the hash output can be used to uniquely identify a given user/device, such as by matching that hashed output with known outputs from the same algorithm corresponding to existing subscribers/devices. This hashing is to be distinguished from encryption, wherein the original source data (address) can in fact be recovered and read when the encrypted data is decrypted (such as via a public/private encryption key pair).

Business/Operational Decision Engine—

In another aspect of the invention, a so-called “decision” engine may be disposed at e.g., the SOA 208, EIS 217, CIA 207, identity provider 218, content server 203, CPE 106, or other location (e.g., rendered as one or more computer programs disposed thereon). This engine comprises, in an exemplary embodiment, one or more software routines adapted to control the authentication/authorization and content delivery processes in order to achieve one or more goals relating to operations or business (e.g., profit or revenue or subscriber retention). Included within these areas are network optimization and reliability goals, increased maintenance intervals, increased subscriber or user satisfaction/longevity, increased subscription base, higher profit (e.g., from increased advertising revenues, more subscriber “views” of given content, greater flexibility in the types and locations of platforms from which the subscriber may access content, and so forth).

These decision rules may comprise a separate entity or process, and may also be fully integrated within other processing entities (such as the applications running on the aforementioned entities and/or the client application), and controlled via e.g., a GUI displayed on a device connected to the relevant server, network entity, or even CPE. In effect, the rules engine comprises a supervisory entity which monitors and selectively controls content access and delivery operation at a higher level, so as to implement desired operational or business rules. The decision engine can be considered an overlay of sorts to the more fundamental algorithms used to accomplish required network operation, such as IP address assignment, secondary content selection and insertion, statistical multiplexing, BSA switching, and so forth.

For example, the SOA 208, EIS 217, CLA 207, identity provider 218, content server 203, CPE 106 may invoke certain operational protocols or decision processes based on information or requests received from the CPE 106 or PMD 107, conditions existing within the network, demographic data, geographic data, etc. However, these processes may not always be compatible with higher-level business or operational goals, such as maximizing profit or system reliability. Hence, when imposed, the business/operational rules can be used to dynamically (or manually) control access to and delivery of content. The decision rules may be, e.g., operational or business-oriented in nature, and may also be applied selectively in terms of time of day, duration, specific local areas, or even at the individual user level (e.g., via specific identification of the CPE or client device via TUNER ID, IP address, MAC address, or the like, or via a user-based login or “entitlements” profile of the type previously described herein).

For example, one decision rule implemented by the decision engine may comprise providing protected content from the third party (e.g., programmer 204) according to a tiered system. Content under such an approach might be selected in part on the revenue such delivery will bring to the MSO based on the content source.

In another variant, the use rights or features provided with the requested (protected) content may be varied as a function of e.g., subscriber subscription level, time of day, requesting device capability, etc. For instance, a request received from a premium level of “Gold” subscriber might be serviced with a content stream that includes complete “trick mode” functionality (i.e., FF, REW, Pause, etc.), or for broadcasts a “start over” functionality, whereas a lower tier subscriber's request might not include one or any of these capabilities. The number of plays can be limited as well; e.g., Gold subscribers receive unlimited plays, while lower tiers receive only one or a finite number of plays of the content. As noted above, these rules or functional restrictions can be relayed from the MSO to the programmer 204 via messaging conducted pursuant to a particular subscriber request, or alternatively can be pro-positioned within the programmer site as a decision rule set.

Moreover, the quality of content provided can be varied as needed or desired. For instance, use of different encodings or bitrates (e.g., HD versus SD), QoS parameters, latency, etc. can be employed depending on the subscriber (individually), the general classification of the subscriber (e.g., Gold), time of day, available resources, revenue/profit implications of each option, etc.

Secondary content (e.g., advertisements, promotions, featured links, etc.) insertion decisions may also be governed by these business/operational rules, as previously noted.

It will also be recognized that both the MSO and the third party (e.g., programmer) may employ different business or operation decision rules to one another. For example, the MSO might establish preferential rules or classes for the various programmers, such that service provided to these different programmers is differentiated in some fashion. In one such case, those programmers paying the MSO a fee, or with which the MSO has a pre-existing business relationship, may be given preferential service and capabilities.

The MSO and/or programmer may also structure a business relationship whereby one “pays” the other via some sort of consideration for servicing of requests. For example, an MSO might pay a given programmer $X for each valid MSO subscriber request serviced by the programmer, since the MSO is in effect leveraging the programmer's infrastructure to extend the reach of its capabilities for the MSO customers (i.e., extension of the “four any's” model described in co-owned U.S. Provisional Application Ser. No. 61/256,903 entitled “METHODS AND APPARATUS FOR PACKETIZED CONTENT DELIVERY OVER A CONTENT DELIVERY NETWORK” previously incorporated herein. Conversely, the programmer might pay the MSO consideration for each MSO subscriber request serviced, or an advertisement click-through basis, etc. in that if the MSO instructs its subscribers to use the programmer's site preferentially over others, this may generate additional revenue (such as via the aforementioned click-throughs) for the programmer or its advertisers.

In one embodiment, the so called “Roadrunner Video Channel” or “Symphoni™ Online” products of Assignee hereof may use the authentication/authorization applications. Under this model the MSO can conduct its own regional or localized advertising as part of programmer ingested content or outside, including eventually targeted personalization of advertisements based on user demographics and viewing heuristics. This includes e.g., click-through to advertiser's web sites that can be monitored via web analytics for monetary remittance or collection.

Many other approaches and combinations of various operational and business paradigms are envisaged consistent with the invention, as will be recognized by those of ordinary skill when provided this disclosure.

It will be recognized that while certain aspects of the invention are described in terms of a specific sequence of steps of a method, these descriptions are only illustrative of the broader methods of the invention, and may be modified as required by the particular application. Certain steps may be rendered unnecessary or optional under certain circumstances. Additionally, certain steps or functionality may be added to the disclosed embodiments, or the order of performance of two or more steps permuted. All such variations are considered to be encompassed within the invention disclosed and claimed herein.

While the above detailed description has shown, described, and pointed out novel features of the invention as applied to various embodiments, it will be understood that various omissions, substitutions, and changes in the form and details of the device or process illustrated may be made by those skilled in the art without departing from the invention. The foregoing description is of the best mode presently contemplated of carrying out the invention. This description is in no way meant to be limiting, but rather should be taken as illustrative of the general principles of the invention. The scope of the invention should be determined with reference to the claims.

APPENDIX A © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Table Column Description/purpose Note Element Name English Name of the element being described Tag Proposed Tag Name Tag Names should meet the MSO SOA Standard Naming Conventions for XML element names. It is expected that XML Name Spaces are unique within a service definition Description Description of the XML Element Description should allow the reader enough detail to understand the use of the Element being described Cardinality The minimum number of times the XML 4. This tag must occur 1 and only 1 Element can exist in the XSD. Example: times 4. 1 2. Tag may occur 0 or 1 times but must not 2. 0 . . . 1 occur more than one times 3. 1 . . . 2 3. Tag may occur once or twice but not less than once or more than twice Valid Values The valid values acceptable in the “N/A”, any value meeting Min Element being described Length/Max Length and Type rules will be accepted List = XSD and/or service will enforce validation (Example: List is Y, N the XSD or the service will validate that the value provided in the Element is either a “Y” or an “N”) “NULL”, included in the List when a value in the list is Optional (Example: 1, 2, 3, NULL). Type Represents the type of Element and/or the String-string data type data type of the Element Decimal-decimal data type Integer-integer data type Date-Date data type, to conform to W3C data standard formatting Time-?? Etc . . . (Note-additional element Types may be included, based on XML standards) Size Minimum and Maximum length of the “UNL”, the value has no upper limit value accepted in the Element “n-nn”, the value has “n” as Min value and “-nn” as Max value. Ex: 1-9, the value has Min value of 1 and Max value of 9. Conditionality 4. Optional 4. Field may or may not be present, 2. Required no validation required 3. Conditional 2. Tag must be present 4. Prohibited 3. Tag must be present under specified Designates if field is Optional, Required, conditions (If Customer Type = B) or Conditional (required under specified 4. Tag is prohibited conditions). Default The default value of the Element value Format Mask The format mask of the Element value

APPENDIX B © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Data Condition- Valid Format Element Description Tag Cardinality Type Size ality Values Default Mask Subject 1 . . . 1 SubscriberID The Subscriber 0 . . . 1 String Conditional, Subscriber GUID ID Required if (provided to the DivitionId+ programmer Account Number through EIS are not specified. prior to calling this service) DivisionId The MSO DivisionID 0 . . . 1 String Conditional, BPS Division the Required if Style Subscriber is SubscriberId not DivisionId- associated with specified, Will be e.g. ignored if GSO.056 SubscriberID is specified. AccountNumber The Account 0 . . . 1 String Conditional, Subscribers Number Required if Billing SubscriberId not Acccunt specified, Number Will be ignored if SubscriberID is specified. Resource 1 . . . 1 ResourceID The ResourceID ResourceID 1 . . . m String Required “ALL” or a of the Resource specific set to check for of values Entitlement or negotiated the special value with each “ALL” to check Programmer. for entitlement These values on all resources will be associated with specified their programmer. in each programmers ICD (Interface Control Document) Action 1 . . . 1 ActionID The action the ActionID 1 . . . 1 String Required “View*” Entitlement (The check is value requested View to may be check followed by any number of characters of text) Environment 1 . . . 1 MediumID The MediumID 1 . . . 1 String Required “Internet” Environment the Action will be taken in SubscriberIP The IP address Subscriber 0 . . . 1 String Conditional IPV4 of The IP (Required if address Subscriber MediumID = format Internet)

APPENDIX C © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Column Meaning Content Intent (Validation) Cardinality How many times a tag can (or 1. 1 1. This tag must occur 1 must) occor. Causes 2. 0 . . . 1 and only 1 times error 2020 3. 1 . . . 2 2. Tag may occur 0 or 1 times but must not occur more than one times 3. Tag may occur once or twice but not less than once or more than twice Type The data type of the tag content. String-string data type 1. Must be of type string (no real validation Causes error 2021 Decimal-decimal data type to do as everything qualifies) Integer-integer data type 2. Date data type must conform to W3C Date-Date data type, to conform tom W3C data standard formatting. data Standard formatting Time-time reference Etc . . . (Note-additional element Types may be included, based on XML standards) Size Minimum and Maximum length n-nn “UNL”, the value has no upper limit of the value accepted in the “n-nn”, the value has “n” as Min value Element and “-nn” as Max value. Ex: 1-9, the value has Min value of 1 and Max value of 9. Conditionality Designates if field is Optional, 1. Optional 1. Field may or may not be present, no Required, Prohibited or 2. Required validation required Conditional specified conditions. 3. Conditional 2. Tag must be present Causes errors 2001 or 2023 4. Prohibited 3. Tag must be present under specified conditions (If Customer Type = B) Valid Values If a field has a small set of 1. 1.0 Enumerated values, all of the 2. Mr., Ms., valid values are specified. Mrs. Causes error 2024 3. B, R Format Must follow the specified (###) ###-#### Must be of the specified format format. Causes error 2025

APPENDIX D © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req. Num Requirement Comments FR-0005 If ihe ResourceID “ALL” is specified it should be the one an only ResourceID specified or the request should be rejected.

APPENDIX E © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Data Descrip- Cardin- Condition- Valid Format Element tion Tag ality Type Size ality Values Default Mask Authorization 1 . . . m (1 per ResourceID) ResourceID 1 . . . 1 String Required A specific set of values negotiated with each Programmer. These values will be specified in each programmers ICD (Interface Control Document) Decision 1 . . . 1 String Required “Permit”, “Deny”, “Not Applicable”, “Indeterminate” Reason 0 . . . 1 String Optional SubscriberMessage 0 . . . 1 String Optional Expiration 0 . . . 1 String Conditional W3C YYYY- (Required if Combined MMDDT Decision = Date/Time HH: “Permit”) UTC MM:SSZ (Zulu)

APPENDIX F © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req. Num Requirement Comments FR-0010 For each valid ResourceID, the Service must respond with a The request was successfully processed and the decision of “Permit” if the request was successfully validated subscriber should be granted access to the resource and processed end to end without error and the service through the specified expiry without further entitlement unequivocally determined that the subscriber should have the requests. right to perform the requested action via the specified medium on the specified resource. FR-0020 For each valid ResourceID, the Service must respond with a The request was successfully processed and the decision of “Deny” if the request was successfully validated and subscriber should not be granted access to the resource. processed end to end without error and the service This decision is based on dynamic information so an unequivocally determined that the subscriber should not have identical request in the future may result in a different the right to perform the requested action via the specified decision. medium on the specified resource. FR-0030 Expiry must be returned for Permit responses and should be calculated as system time + a configurable amount of time based on external resource ID. FR-0040 EIS may return mixed case DivisionID's so they must be converted to upper case prior to any further processing FR-0050 The Programmer must display to the subscriber any content returned in the SubscriberMessage. The programmer may not use any data retuned in the SubscriberMessage for any reason other than displaying it to a subscriber

APPENDIX G © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req. Num Requirement Comments ER-0010 The service must implement any global validation rules (as Refer to SOA Error Handling Guidelines outlined in section 2.2 or SOA Error Guidelines) based on the Request and Response tables in this FRD ER-0030 The service must be designed and built according to the Refer to Standardized Contract Guidelines Standard Contract Guidelines when using the MSO SOA Environment. ER-0040 The components providing this service must log Messages Refer to SOA Logging Guidelines and Exceptions according to the guidelines outlined in the SOA Logging Standards in the MSO SOA Environment ER-0050 For each ResourceID, the Service must respond with a The request was not successfully processed decision of “Not Applicable” if the request could not be because one or more values in the request were successfully validated because an unknown ResourceID or invalid. This indicates a value passed by the SubscriberID was provided or if a ResourceID was programmer was not recognized and the] specified that was not associated with the specified programmer needs to take steps to correct this Programmer (SystemID) before issuing a revised request. ER-0060 For each valid ResourceID, the Service must respond with a The validated request was not successfully decision of “Indeterminate” if the successfully validated processed due to a MSO system error. MSO request could not be successfully processed due to a system operation will be alerted to these so normal error during the end to end process of the service. operations can be restored. A programmer can periodically retry a request receiving this response.

APPENDIX H © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Code Message Notes 2000 Validation Exception: <details of exception> Request not executed due to a violation or violations of business rules for a request. This error is only issued for validation errors not enumerated in the remaining 2000 series errors below. 2001 Missing Required Field: <Field> This should only occur when a blank value is specified for a required field. This is enough to get by the WSDL which only checks length, but the adapter will trim blanks before testing length. 2002 More than one wildcard in request:<fieldname Issued in SearchForAccountBySet when more than one wildcard (“*”) is used in a with wildcards> request. 2003 Invalid Range in Request Field, beginning of Used in multiple services when a range is not of the format <low>-<high> range must be less than or equal to end of range:<tag: range> 2004 DivisionID Not Found:<DivisionId> Used when a component does not recognize a DivisionID 2005 Maximum Return Rows must be greater than Used in Search for Account by set when MaxReturnRows = blank or zero zero 2006 Wildcard must be in last Used in search for account by set when a wildcard (“*”) is in any other position but the position:<fieldvalue> end/last of a field. 2007 No Search Perameters Provided Used in search for account by Set when none of the search fields have search criteria in them. 2008 Invalid Value for Request Field:<tag:value> Used when an invalid value is detected in a field 2009 Invalid Search Combination: <explanation> Used in SearchForAccountBy set and RetrieveStatementLedger when an invalid combination of search criteria is used. 2010 Multiple wildcard searches not allowed. Used in SearchForAccountBySet when wildcard (“*”) is specified in more than one search field. 2011 Missing Conditional Field: <tag:condition> Used to indicate that a conditional field is required due to some condition but that there is no tag for that field or there is no data content for the tag. 2012 IBS Type invalid for destination IBS Used by Conductor if IbsType = ICOMS and the DivisionId indicates an ACP division as the destination or IbsType = ACP and the DivisionId indicates an ICOMS division 2013 Invalid IBS Type:<tag:value> Used by conductor if IbsType <> ICOMS or ACP 2014 Element to replace not found: <element> Used by Conductor when the field it is supposed to replace with a value in a subsequent service call is not present (therefore it can not do the substitution) 2015 Multiple values for element to replace found: Used by Conductor when there are multiple instances of the field it is supposed to <Element>:<Values> replace with a value in a subsequent service call (therefore it can not do the substitution) 2016 Syntax error in request: <error> Used by Conductor when it detects a syntax error in the request it is processing (therefore it can not process the request). 2017 Invalid Content for Tag: <tag:content> Used by Conductor when it detects an invalid value for the content of a field. 2018 Conditional Cardinality Used to indicate a conditional cardinality violation. Static violations will be handled by violation. <tag:value:condition> WSDLs but where this validation is conditional based on complex business rules or in downstream components, this error would indicate the validation error. 2020 Conditional Type Used to indicate a conditional type violation. Static violations will be handled by Violation:<tag:type:condition> WSDLs but where this validation is conditional based on complex business rules or in downstream components, this error would indicate the validation error. 2021 Conditional Length Violation.: Used to indicate a conditional type violation. Static violations will be handled by <tag:length:condition> WSDLs but where this validation is conditional based on complex business rules or in downstream components, this error would indicate the validation error. 2022 Conditional Length Violation.: Used to indicate a conditional length violation. Static violations will be handled by <tag:length:condition> WSDLs but where this validation is conditional based on complex business rules or in downstream components, this error would indicate the validation error. 2024 Conditional Valid Value Used to indicate a conditional value violation. Static violations will be handled by Violation:<tag:value:condition> WSDLs but where this validation is conditional based on complex business rules or in downstream components, this error would indicate the validation error. 2025 Conditional Format Used to indicate a conditional format violation. Static violations will be handled by Violation:<tag:value:condition> WSDLs but where this validation is conditional based on complex business rules or in downstream components, this error would indicate the validation error. 2026 Business Rule Violation:<tag:value:rule> Used to indicate a complex business rule violation. Static violations will be handled by WSDLs but where this validation is conditional based on complex business rules or in downstream components, this error would indicate the validation error. 2028 Service Temporarily Disabled: <service> Used to indicate that a service could not be executed because the entire service has been temporarily disabled via SOA configuration. Note if there is more than one reason a service could not be executed, all reasons should be returned. 2029 Division Temporarily Disabled: <division> Used to indicate that a service could not be executed because the entire destination division has been disabled via SOA configuration. Note if there is more than one reason a service could not be executed, all reasons should be returned. 2030 Constituent Temporarily Disabled: Used to indicate that a service could not be executed because this constituent has been <constituent> disabled via SOA configuration. Note if there is more than one reason a service could not be executed, all reasons should be returned. 2031 Constituent:service:division combination Used to indicate that a service could not be executed because this combination of temporarily disabled: Service/Constituent/Division has been temporarily disabled via SOA configuration. <constituent:service:division> Note if there is more than one reason a service could not be executed, all reasons should be returned. 2032 Service not configured Used to indicate that a service could not be executed because the entire service has not been authorized via SOA configuration. Note if there is more than one reason a service could not be executed, all reasons should be returned. 2033 Division not configured Used to indicate that a service could not be executed because the entire destination division has not been authorized via SOA configuration. Note if there is more than one reason a service could not be executed, all reasons should be returned. 2034 Constituent not configured Used to indicate that a service could not be executed because this constituent has been not been authorized via SOA configuration. Note if there is more than one reason a service could not be executed, all reasons should be returned. 2035 Constituent:service:division combination not Used to indicate that a service could not be executed because this combination of configured: <constituent:service:Division> Service/Constituent/Division has not been authorized via SOA configuration. Note if there is more than one reason a service could not be executed, all reasons should be returned. 2040 API Not Supported: <BosslApiName> Used by RadBossl service when the requested BOSSL API is not in the configurable list of authorized APIs 2042 Validation Exception, request exceeded Used by RadBossl service when the requested BOSSL API exceeds the configurable maximum allowed duration: <duration> maximum duration. 2043 Retrieval by MAC address not supported yet Used by services who's WSDL's have been updated to accept MAC address in addition to Account# but who's adapters have not yet been updated to accept MAC address 2044 Fraud Detection Alert - Too many Indicates too many calls from too many locations in a given period of time. While active requests: originally developed for QueryEntitlement it could be useable for other services in the <Service:MaxRequests:Duration:Sessions:IP> future. e.g. Fraud Detection Alert-Too many active requests: QueryEntitlement: MaxRequests = 20: Duration = 2 hours: 51 Requests: RequestIp = :.2.4.4

APPENDIX I © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Decision Condition SOA Logging Reason Reason Description Programmer Expectation Permit The QE service executed Routine success logging 0000 The programmer will permit the end to end with no system errors with no exceptions subscriber to begin access to the and the subscriber was found to specified resource at any time have rights to the Resource through the EXPIRY and display to (Archive account and active the subscriber any service) SubscriberMessage returned whenever a subscriber attempts to access that resource. Deny The QE service executed end to Routine success logging 0001 Not subscribed to The programmer will deny the end with no system errors and the with no exceptions view content. Please subscriber access to the specified subscriber was found to NOT have contact MSO to find resource at any time through the rights to the Resource (Active out further details EXPIRY and display to the Account but not Active service) for accessing on-line subscriber any SubscriberMessage programming returned whenever a subscriber attempts to access that resource. Deny The QE service received requests SOA Exception log 2044- 0002 Too many active The programmer will deny the from too many unique IP addresses Fraud Detection Alert- viewing locations, subscriber access to the specified for a particular subscriber Too many active There have been resource at any time through the (configurable) within a period of requests: WW requests from EXPIRY and display to the time (configurable). If in the last X QueryEntitlement: unique locations in subscriber any SubscriberMessage hours there were more than Y QE MaxRequests = 20: the past XX hours returned whenever a subscriber requests for this Subscriber with Duration = 2 hours: 51 and only YY attempts to access that resource. unique SubscriberIPs then DENY Requests: RequestIp = requests are all requested ResourceIds 1.2.3.4 permitted. Please ensure your login credentials are secure. Not If friendly rollout feature is turned SOA Exception log 2024 0003 This system is The programmer will deny the Applicable on for the programmer and the Conditional Valid Value currently in TRIAL subscriber access to the specified subscriber is not in the Violation: <Subscriber: with a limited resource at any time through the list of friendlies for that xxx number of specific EXPIRY and display to the programmer the service should not part of Friendly Subscribers. Your subscriber any SubscriberMessage respond in this way Rollout ID was not in the list returned whenever a subscriber Group) selected for this attempts to access that resource. trial. Not If the MarketTrial feature is turned SOA Exception Log 0004 The system is The programmer will deny the Applicable on for the service and the division 2029- currently in Market subscriber access to the specified has not been configured for the Division Temporarily Trial limited to resource at any time through the service the service should respond Disabled: <division> particular markets EXPIRY and display to the in this way. and the subscriber subscriber any SubscriberMessage was not within a returned whenever a subscriber TRIAL Market. attempts to access that resource. NotApplicable The QE service passed a SystemID SOA Exception log 2024 0005 SystemID not The programmer will deny the that was not configured. Conditional Valid Value Recognized subscriber access to the specified Violation: resource at any time through the <tag:value:condition> EXPIRY and display to the subscriber any SubscriberMessage returned whenever a subscriber attempts to access that resource. As this is likely a configuration issue between the programmer and MSO, they will open trouble tickets and work to resolve the configuration issue. NotApplicable The QE service passed a SOA Exception log 2024 0006 ResourceID not The programmer will deny the ResourceID that was not Conditional Valid Value Recognized subscriber access to the specified configured. Violation: resource at any time through the <tag:value:condition> EXPIRY and display to the subscriber any SubscriberMessage returned whenever a subscriber attempts to access that resource. As this is likely a configuration issue programmer and MSO, they will open trouble tickets and work to resolve the configuration issue. NotApplicable The QE service passed a Routine success logging 0007 SubscriberID not The programmer will deny the SubscriberID that was with no exceptions Recognized subscriber access to the specified invalid or not found in resource at any time through the EIS or Billing System or EXPIRY and display to the not Active in the billing subscriber any SubscriberMessage system returned whenever a subscriber attempts to access that resource. This means the SubscriberID is no longer valid and that the programmer should have the subscriber re- authenticate with MSO (and in the case of a federated identity, remove that federation until the subscriber re- authenticates and re-federates) It is possible that this entity is no longer a subscriber and will not be able to re-authenticate/re-federate) NotApplicable The QE service passed a Routine success logging 0008 Account not The programmer will deny the DivisionID and with no exceptions Recognized subscriber access to the specified AccountNumber that resource at any time through the was invalid or not found EXPIRY and display to the in SOA or Billing subscriber any SubscriberMessage System or not Active in returned whenever a subscriber the billing system attempts to access that resource. This means the SubscriberID is no longer valid and that the programmer should have the subscriber re- authenticate with MSO (and in the case of a federated identity, remove that federation until the subscriber re- authenticates and re-federates) It is possible that this entity is no longer a subscriber and will not be able to re-authenticate/re-federate) NotApplicable The QE service passed a SOA Exception log 2024 0009 ResourceID not The programmer will deny the ResourceID that was not Conditional Valid Value associated with subscriber access to the specified Associated with the SystemID Violation: SystemID resource at any time through the <tag:value:condition> EXPIRY and display to the subscriber any SubscriberMessage returned whenever a subscriber attempts to access that resource. As this is likely a configuration issue between the programmer and MSO, they will open trouble tickets and work to resolve the configuraration issue. NotApplicable The QE service passed a 2020 Conditional 0010 Only one The programmer will deny the ResourceID of “ALL” Cardinality ResourceID may be subscriber access to the specified and one or more violation:<tag:valaue:Only specified when resource at any time through the additional ResourceID's one ResourceID may be using EXPIRY and display to the specified when using ALL subscriber any SubscriberMessage ALL> returned whenever a subscriber attempts to access that resource. As this is likely a configuration or code issue between the programmer and MSO, they will open trouble tickets and work to resolve the issue. NotApplicable Any 2000 series SOA Standard SOA error 0011 Standard SOA error The programmer will deny the error not explicity logging message sent to subscriber access to the specified addressed above SOA log, E.g. resource at any time through the “2033-Validation EXPIRY and display to the Exception-Division subscriber any SubscriberMessage not configured: returned whenever a subscriber GSO.056” attempts to access that resource. As this is likely a configuration or code issue between the programmer and MSO, they will open trouble tickets and work to resolve the issue. Indeterminate QE call to EIS failed or SOA Exception log 4024- 0012 Unable to complete The programmer will either DENY timed out EIS Call Failure: authorization access to the subscriber and display <apiName:apiREsponse>) request at this time, to the subscriber any please try again SubscriberMessage Returned OR The later. programmer may use a cached Authorization response for this subscriber for this resource for this IP address that had a response other than Indeterminate and has expired within the last 30 days to determine Authorization. As this is likely a temporary system outage on MSO's part a new authorization request should be performed each time a subscriber attempts access until the outage is corrected. An outage should be reported to MSO by the programmer. Indeterminate QE call to BILLING OA Exception log 0013 Unable to complete The programmer will either DENY failed (for a reason other applicable 4000 series authorization access to the subscriber and display than Account not found) issue request at this time, to the subscriber any or time out (SQL, API, BOSSL, etc) please try again SubscriberMessage Returned OR The later. programmer may use a cached Authorization response for this subscriber for this resource for this IP address that had a response other than Indeterminate and has expired within the last 30 days to determine Authorization. As this is likely a temporary system outage on MSO's part a new authorization request should be performed each time a subscriber attempts access until the outage is corrected. An outage should be reported to MSO by the programmer. Indeterminate QE call to CVC failed or SOA Exception log 0015 Unable to complete The programmer will either DENY timed out or CVC DBI applicable 4000 series authorization access to the subscriber and display or ORG ID does not exist issue or request to the subscriber any “4012, description = at this time, please SubscriberMessage returned OR The Retrieval try again later. programmer may use a cached Excepitor.,message = Authorization Value response for this subscriber for this not Found, CVC Data resource for this IP address that had a need updating:-DBI xxx/ response other than Indeterminate Org Id xxx, and has expired within the last 30 system = SOA.” days to determine Authorization. in the case of a As this is likely a temporary system missing DBI/OrgId outage on MSO's part a new authorization request should be performed each time a subscriber attempts access until the outage is corrected. An outage should be reported to MSO by the programmer. Indeterminate QE translation of SOA Exception log 2024 0016 Unable to complete The programmer will either DENY External ResourceID or Conditional Valid Value authorization access to the subscriber and display CVC Common Code to Violation: request to the subscriber any Internal ResourceID <tag:value:condition> at this time, please SubscriberMessage returned could not be completed due to try again later. OR The programmer may use a missing mapping. cached Authorization response for this subscriber for this resource for this IP address that had a response other than Indeterminate and has expired within the last 30 days to determine Authorization. As this is likely a temporary system outage on MSO's part a new authorization request should be performed each time a subscriber attempts access until the outage is corrected. An outage should be reported to MSO by the programmer. Indeterminate QE configuration does SOA Exceptiom Log 0017 Unable to complete The programmer will either DENY not permit this operation 2028-2035 authorization access to the SU display to the request subscriber any SubscriberMessage at this time, please returned OR The programmer may try again later. use a cached Authorization response for this subscriber for this resource for this IP address that had a response other than Indeterminate and has expired within the last 30 days to determine Authorization. As this is likely a temporary system outage on MSO's part a new authorization request should be performed each time a subscriber attempts access until the outage is corrected. An outage should be reported to MSO by the programmer and/or subscriber Indeterminate Any other SOA error SOA Exception Log 0018 An unexpectedd error The programmer will either DENY (3000-6000) not explicitly noted Entry occurred within access to the subscriber and display above. MSO systems- to the subscriber any Please refer to SOA SubscriberMessage returned OR The error #### if you programmer may use a cached follow up with MSO Authorization response for this support subscriber for this resource for this IP address that had a response other than Indeterminate and has expired within the last 30 days to determine Authorization. As this is likely a temporary system outage on MSO's part a new authorization request should be performed each time a subscriber attempts access until the outage is corrected. An outage should be reported to MSO by the programmer.

APPENDIX J © Copyright 2010 Time Warner Cable, Inc. All rights reserved. BR Identifier Name Description Example BR-0010 Decision The Decision must be calculated based on the table below BR-0020 SOA SOA Logging must be Logging performed as detailed in the table below BR-0030 Decision The Reason must be returned based on the table below BR-0040 SOA In SOA errors there is often Condition additional information included after the predefined error message (condition, details etc). It is recommended that the data sent to the programmer in Reason be included as this part of the SOA error message BR-0050 Programmer A programmer must possess an It is recommended that a programmer Entitlement unexpired PERMIT response for perform a QE call (ResourceID = ALL Enforcement a particular subscriber, for a preferred) upon a successful subscriber particular IP address, for a login (for either federated or non particular resource prior to federated logins) of MSO subscribers. allowing a subscriber access to that protected resource. BR-0060 Programmer A programmer must cache QE Note that an entitlement PERMIT Entitlement PERMIT responses such that duration specifies a period for which caching subsequent QE calls are only INITIATING a viewing request should be for made when a programmer no granted. The viewing duration of the “Permit” longer requested content is immaterial and the results possesses an unexpired viewing duration within a session may PERMIT for a specified continue past a PERMIT expiry period subscriber/ipaddress/resource. without another entitlement request. BR-0065 Progammer A programmer may cache QE An “Indeterminate” QE response Entitlement PERMIT results for up to a indicates a system outage of some sort on caching maximum of 30 days beyond MSO's end and that an entitlement check for their Expiry and use these could not be completed. In this case, if a “Indeterminate” cached programmer has cached a previous QE results results ONLY in the event of an result for a particular “Indeterminate” response from SubscriberID/ipaddress/resource and this the QE service (note this is result has expired within the last 30 days, optional at the programmer's the programmer may use that cached discretion). result to determine entitlement even though it is expired. BR-0070 Programmer A programmer must honor QE Entitlement response expiry data and make Expiry another QE request prior to honorin allowing a subscriber to view protected content (when no unexpired PERMIT remains for that content) BR-0080 SOA SOA must provide two Fraud configurable values associated Detection with the QueryEntitlement Config Service 1) MaxUniqueIP's per period 2) HoursForUniqueIPCheckPeriod BR-0090 SOA SOA must provide a Units = hours Entitlement EntitlementExpiriryPeriod Expiry configuration Parameter per ResourceID that will be used as the default PERMIT expiration duration for that resource (previously one default of 24 hours was used for all resources) The default value for this period will be 2 hours. BR-0095 SOA SOA must DENY all resources Fraud on a QE request if more than Prevention MaxUniqueIp's unique IP addresses were contained in QE requests for a particular subscriber in the previous HoursForUniqueIPCheckPeriod hours. BR-0110 Market The service must provide the If programmer TBS is in a Market trial in Trial configurable ability by NYC only (they may be in a trial in Mode programmer for the service to multiple markets) and a\request is translate 2029-Division received for a market that is not enable Temporarily Disabled: for that programmer-say Los Angeles, <division> errors to the Reason should be 0004 if the market Programmer trial flag is ON and 0017 if OFF Reason 0004 This must be configurable via the SOA admin console and not require any code change or deployment. BR-0120 Subscriber The service must provide the If in DEV or QA a QE response is Message configurable ability by Reason, PERMIT for a GSO subscriber (Reason Configuration by Division to return 0000), the value of SubscriberMessage configurable text in the should be “GSO Subscriber Permitted SubscriberMessage response Access Message 0000” tag. (see SubscriberMessage table for details) These messages must be configurable via the SOA Admin console and require no coding or deployment to change.

APPENDIX K © Copyright 2010 Time Warner Cable, Inc. All rights reserved. NYC GSO OTHER 0000 NYC Subscriber GSO Subscriber Permitted Access Permitted Access Message 0000 Message 0000 0001 NYC Subscriber GSO Subscriber It does not appear that you are currently subscribed to Denied Denied this content via MSO. Please visit Access Message 0001 Access Message 0001 http://www.website.com and click on CONTACT US to subscribe or answer any questions you may have 0002 NYC Subscriber GSO Subscriber You have too many active Authorizations from too Denied Denied many locations at this time. Please ensure your MSO Fraud Detection Fraud Detection login credentials are secure. Go to http://www. Message 0002 Message 0002 website.com and click on CONTACT US to answer any questions you may have. 0003 NYC Not Applicable GSO Not Applicable This system is currently only open to a limited Friendlies Trial Friendlies Trial number of TRIAL users and it does not appear you Message 0003 Message 0003 are on the list of trial users. If you believe you have gotten this message in error please follow the trouble shooting instructions included in your TRIAL notifications. 0004 NYC Not Applicable GSO Not Applicable This system is currently only open to a limited Market Trial Message Market Trial Message number of TRIAL markets and it does not appear you 0004 0004 are in one of the trial markets. If you believe you have gotten this message in error please follow the trouble shooting instructions included in your TRIAL notifications. 0005 NYC Not Applicable GSO Not Applicable Unknown Programmer Unknown Message 0005 Programmer Message 0005 0006 NYC Not Applicable GSO Not Applicable Unknown Resource Unknown Resource Message 0006 Message 0006 0007 NYC Not Applicable GSO Not Applicable Your SubscriberId was not recognized. Try logging Subscriber Identifier Subscriber Identifier in again or Go to http://www.website.com and click Message 0007 Message 0007 on CONTACT US to answer any questions you may have. 0008 NYC Not Applicable GSO Not Applicable Your Account Number was not recognized. Try Account Identifier Account Identifier logging in again or Go to http://www.website com Message 0008 Message 0008 and click on CONTACT US to answer any questions you may have. 0009 NYC Not Applicable GSO Not Applicable ResourceID not ResourceID not Associated with Associated with Programmer Message Programmer Message 0009 0009 0010 NYC Not Applicable GSO Not Applicable Too Many Resources Too specified with ALL Many Resources Message 0010 specified with ALL Message 0010 0011 NYC Not Applicable GSO Not Applicable Unenumerated Unenumerated Validation Validation Error Message 0011 Error Message 0011 0012 NYC Indeterminate GSO Indeterminate Your request cannot be processed at this time but we EIS EIS are working to restore normal operation. Please try Failure Message 0012 Failure Message 0012 your request again later. If you still have questions or concerns please Go to http://www.website.com and click on CONTACT US 0013 NYC Indeterminate GSO Indeterminate Your request cannot be processed at this time but we BILLING Failure BILLING Failure are working to restore normal operation. Please try Message 0013 Message 0013 your request again later. If you still have questions or concerns please Go to http://www.website.com and click on CONTACT US 0014 NYC Indeterminate GSO Indeterminate Your request cannot be processed at this time but we MiddleTier Failure MiddleTier Failure are working to restore normal operation. Please try Message 0014 Message 0014 your request again later. If you still have questions or concerns please Go to http://www.website.com and click on CONTACT US 0015 NYC Indeterminate GSO Indeterminate Your request cannot be processed at this time but we CVC CVC are working to restore normal operation. Please try OrgID Failure OrgID Failure your request again later. If you still have questions or Message Message concerns please Go to http://www.website.com and 0015 0015 click on CONTACT US 0016 NYC Indeterminate GSO Indeterminate Your request cannot be processed at this time but we ResoureeID ResourceID are working to restore normal operation. Please try Translation Translation your request again later. If you still have questions or Failure Message 0016 Failure Message 0016 concerns please Go to http://www.website.com and click on CONTACT US 0017 NYC Indeterminate GSO Indeterminate Your request cannot be processed at this time but we SOA SOA are working to restore normal operation. Please try Config Restriction Config Restriction your request again later. If you still have questions or Failure Message 0017 Failure Message 0017 concerns please Go to http://www.website.com and click on CONTACT US 0018 NYC Indeterminate GSO Indeterminate Your request cannot be processed at this time but we Unenumerated SOA Unenumerated SOA are working to restore normal operation. Please try Failure Message 0018 Failure Message 0018 your request again later. If you still have questions or concerns please Go to http://www.website.com and click on CONTACT US

APPENDIX L © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req Num Requirement Comments PR-0010 The average response time for All response times are measured QueryEntitlement must not exceed 2 from initial request to final seconds response. For all response times in QA this is to be measured using 1000 or more random calls and in production this is measured as the average of all calls over a 24 hour or greater reporting period. PR-0020 The Maximum response time of Any response time over 5 seconds QueryEntitlement must not exceed 5 will be considered an outage. seconds. PR-0030 QueryEntitlement Must initially support A load test at this level is expected 300 transactions per second average in in the production or a production Production (500 tps peak) like environment before turning up Production access for programmers. PR-0040 Query Entitlement must be scalable to 20,000 transactions per second average as defined by a series of quarterly forecasts provided to operations 3 months in advance of increased need. (subject to budget constraints). PR-0050 Operations is responsible for providing 1TB of production SOA Config DB space to house CVC data feeds and is responsible for the production nightly loads of the nightly CVC Extracts in production. PR-0060 Operations is responsible for providing 100 gb of DEV and QA space house CVC data feeds for two divisions (GSO, NYC) for development and testing purposes and for loading periodic feeds on a weekly to monthly basis. PR-0070 Operations is responsible for providing 3TB of additional SOA logging DB space to account for the additional logging volumes from this service and tuning the database for appropriate performance (logged items must be available in the logging database within 5 minutes of being logged to the JMS queue). PR-0080 CVC is responsible for providing periodic DEV and QA feeds for GSO and NYC divisions as well as providing nightly feeds for all divisions in Production as defined in the SDA Business Requirements Document (Sep09)

APPENDIX M © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req Num Requirement Comments PR-0010 Query Entitlement must have an up Any responses of Indeterminate are time of 99.99% measured on any considered an outage. Any responses period of not less than one day and exceeding a maximum of 5 seconds response not more than one year. (note this is time are considered an outage. The sum total for TRIAL purposes. duration of all transactions having an indeterminate value or taking longer than 5 seconds will be added to the outage duration for any given period.

APPENDIX N © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req Num Requirement Comments OR-0010 SOA must access “Services on Scalability requirement. Account” data and “Division Specific ServiceCode to EnterpriseServiceCode” mappings in a middle tier data store and NOT retrieve any information directly from the billing systems. OR-0020 Prior to each release Development and Operations will meet with the BA to revise/update the List of Resources, and all mapping to/from those resources through to the Service code to resource mappings.

APPENDIX O © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req Num Requirement Comments OR-0020 The Service must provide a public XML interface to Constituents using SOAP over HTTPS OR-0030 The Service must use a socket- based protocol when communicating with the ICOMS API. OR-0040 The Service must communicate with the CSG Smartlink BOS interface via XML using HTTP over TCP/IP protocol.

APPENDIX P © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req Num Requirement Comments SR-0010 The Service must meet all MSO Security Compliance requirements for customer payments. SR-0020 The Service must require It is assumed that all encrypted data transfers from calling Constituents will the Calling Constituent (but call this service from not between the back end outside the MSO firewall systems) but backend calls will be behind MSO corporate firewalls.

APPENDIX Q © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req Num Requirement Comments MR- Logging must occur for both the 0010 request and response XML of this Service. MR- Logging information must be 0020 recorded such that transaction usage volumes can be reported upon by calling Constituent. MR- Logging information must be Producing Constituents 0030 recorded such that the time in for this service include milliseconds for the Request, CSG and ICOMS. Response, and Producing Constituent processing time can be reported. MR- The system must satisfy all 0040 Logging requirements outlined in SOA Logging Requirements Document MR- The production SOA DB Logging 0050 system must be up 99.99% of the time MR- The QE service must log the 0060 following business keys as part of this services log entries: a) SubscriberID (NEW) b) AccountNumber c) DivisionId d) Constituent e) ServiceName f) Response (NEW) g) Reason (NEW) h) IP (NEW) MR- Query Entitlement must be The initial value for 0070 monitored such that an each of these operational alert is categories is 5 This generated whenever there are a is the suggested configurable number of value for TRIAL and consecutive would be raised for errors occur in any of the production based on following categories: expected transaction a) From a particular Programmer volumes. Alternatively b) For a particular Division just raise an alert c) For a particular Resource when more than a d) Any single SOA error code given number of e) Transactions > max permitted exceptions occurred transaction time (of any type) in a given period of time for a given service. MR- QueryEntitlement must be issued The initial value is 0080 a health check transaction every 10 minutes. If the configurable number of minutes. health check fails an outage will be calculated for the time between the last successful transaction before the health check and the next successful transaction after the health check. MR- Daily, Weekly, and Monthly Daily reports will be 0090 outage reports must be generated generated before noon for QueryEntitlement totaling the on a given day and outage duration and % for the report on the 24 hour reports given period. period of the preceding day. Weekly Reports will be generated before noon every Sunday and report on the preceding 7 days Monthly reports will be generated before noon on the first of each month and report on the preceding month. MR- Operations must create a trouble 0100 ticket for any operational alert within 10 minutes 95% of the time, deliver an initial “acknowledgement” of the ticket within 10 minutes @ 95% of the time, provide status updates to a pre-define distribution list every 15-30 minutes @ 95% of the time, and resolve issues within 60 minutes of ticket submission @ 95% of the time. MR- Any Outage(s) resulting in non 99.999% permits 0110 compliance with operational up about 9 hours of time shall cause a post mortem to down time a year be convened in order to identify and 99.99% permits the root cause of the issue and about 90 hours of produce a costed scheduled plan down time a year. to correct it in a future release of the service. MR- Operations will provide daily, Fields and 0120 weekly, and monthly SOA definitions in these Service Summary Logging reports are taken Report by Service Reports (see from the SOA sample below) to business owners Logging of TVE Requirements Document Reporting section. MR- Operations will provide daily, Fields and definitions 0130 weekly, and monthly SOA in these reports are Service Summary Logging taken from the SOA Report by Service Reports (see Logging Requirements sample below) to business owners Document Reporting of TVE for the Query Entitlement section. Service MR- Operations will provide daily, Fields and definitions 0140 weekly, and monthly SOA in these reports are Service Summary Logging taken from the SOA Report by Service by Constituent Logging Requirements (see sample below) to business Document Reporting owners of TVE for the Query section. Entitlement Service MR- Operations will provide daily, Fields and definitions 0150 weekly, and monthly SOA Query in these reports are Entitlement Response Summary taken from the SOA by Programmer Reports (see Logging Requirements sample below) to business owners Document Reporting of TVE for the Query Entitlement section. Service MR- Operations will provide daily, Fields and definitions 0160 weekly, and monthly SOA in these reports are Summary-Transaction Volumes taken from the SOA by Service By Hour of Day Logging Requirements Reports (see sample Document Reporting below) to business owners of section. TVE for the Query Entitlement Service

APPENDIX R © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Sample SOA Service Summary Logging Report by Service SOA Service Summary Logging Report by Service Jun. 1, 2009-Jun. 7, 2009 Query Entitlement Average total successful service call duration 1.5 Seconds Average total successful service call wait   1 Seconds Percentage wait/duration 66.67% Average total unsuccessful service call duration 1.2 Seconds Percentage unsuccessful Duration/ 80.00% successfulDuration Number of successful transactions 120,960,000 Transactions Percentage successful transactions 95.24% Number of unsuccessful transactions  6,048,000 Transactions Percentage unsuccessful transactions  4.76% SOA Service Summary Logging Report by Service by Constituent SOA Service Summary Logging Report by Service by Constituent Jun. 1, 2009-Jun. 7, 2009 Query Entitlement Turner Broadcasting Average total successful service call duration 1.4 Average total successful service call wait 0.9 Percentage wait/duration 71.43% Average total unsuccessful service call duration 1.2 Percentage unsuccessfulDuration/successfulDuration 85.71% Number of successful transactions 79,833,600 Percentage successful transactions 97.09% Number of unsuccessful transactions 2,395,008 Percentage unsuccessful transactions  2.91% NBCU Average total successful service call duration 1.6 Average total successful service call wait 1.2 Percentage wait/duration 75.00% Average total unsuccessful service call duration 1.2 Percentage unsuccessfulDuration/successfulDuration 80.00% Number of successful transactions 39,916,800 Percentage successful transactions 95.24% Number of unsuccessful transactions 1,995,840 Percentage unsuccessful transactions  4.76%

APPENDIX S © Copyright 2010 Time Warner Cable, Inc. All rights reserved. Req Num Requirement Comments DR-0010 The system must support DR that that provides continuous normal operations with the partial or complete failure of any single data center. DR-0020 The System must support DR that provides for the reestablishment of normal operations within 30 days after the partial or complete failure of multiple data centers. 

What is claimed is:
 1. A computerized method for determining whether a user is permitted to access, via a first network, protected digitally rendered content associated with a second network, the computerized method comprising: causing establishment of a session via at least a computerized network device; receiving data representative of a request for the protected digitally rendered content from a computerized client device associated with the user in the first network; determining the second network to which said user is associated; sending at least one message to a computerized entity of the second network, the at least one message comprising: login information entered by the user; and the data representative of the request for the protected digitally rendered content; based at least on the message, receiving, from the computerized entity of the second network, a communication for storage at a computerized entity within the first network, the communication comprising data indicating that the user is permitted in the first network to access the protected digitally rendered content associated with the second network; and based at least on an approved level of service of the user, causing enablement or disablement of one or more trick mode functionalities with respect to servicing one or more requests subsequent to the request for the protected digitally rendered content; wherein the first network comprises an unmanaged internetwork, the second network comprises a managed network having a network operator; and wherein the computerized entity of the first network comprises a server process, the server process configured to enable provision of digitally rendered content to a plurality of computerized client devices within the unmanaged internetwork via a plurality of corresponding sessions including the session.
 2. The computerized method of claim 1, further comprising: receiving the login information from the user, the login information comprising information pre-established at the second network to correspond to the user; and causing storage of authorization data related to the communication at the computerized entity of the second network.
 3. The computerized method of claim 2, wherein the causing the storage of the authorization data comprises causing storage of data configured to implement one or more rules via at least the computerized entity of the second network, the one or more rules comprising at least one rule indicative that: (i) based at least on the approved level of service of the user being of a first tier, the one or more trick mode functionalities are enabled with respect to servicing the one or more requests subsequent to the request for the protected digitally rendered content; and (ii) based at least on the approved level of service of the user being of a second tier lower than that of the first tier, the one or more trick mode functionalities are disabled with respect to servicing the one or more requests subsequent to the request for the protected digitally rendered content.
 4. The computerized method of claim 1, wherein receiving the data representative of the request for the protected digitally rendered content comprises receiving the login information, the data representative of the request comprising an obfuscated communication comprising at least one of: (i) an encrypted communication; and (ii) a cryptographically hashed communication, such that at least the login information is protected by the at least one of encryption and/or cryptographic hashing.
 5. The computerized method of claim 1, wherein the receiving of the communication comprises receiving the communication in a uniform description language, the uniform description language enabling management of the protected digitally rendered content across heterogeneous network environments, the heterogeneous network environments comprising one or more networks outside of direct control by the managed network, the one or more networks comprising the first network.
 6. The computerized method of claim 1, further comprising causing display of information during a login process, the displayed information being pre-defined and relevant to both the first network and the second network.
 7. The computerized method of claim 1, wherein the determining of the second network to which the user is associated comprises displaying a data structure having a plurality of network entities from which the user can select.
 8. The computerized method of claim 1, further comprising identifying the user, the identifying comprising: (i) performing a hash algorithm of an Internet Protocol (IP) address which produces a hash output, and (ii) matching the hashed output with one or more outputs from the hash algorithm corresponding to one or more other computerized client devices associated with the user.
 9. A computerized method of determining whether digitally rendered content may be provided, from a first network, to a computerized client device of a user in a second network, the computerized method comprising: receiving first data representative of a request for authorization of access by the user to the digitally rendered content from a computerized entity of the first network, the receiving of the first data representative of the request comprising receiving the data representative of the request via at least a portion of the first network, the first data comprising at least a user-specific identifier and data indicative of the digitally rendered content; performing an authorization process, the authorization process comprising: determining based at least on the first data, whether a session has been established between the computerized client device and one or more computerized processes of the second network; based at least on a determination that a session has not been established, causing establishment of the session via at least a computerized network device; determining a subscriber identity within the second network based at least in part on the user-specific identifier; retrieving service details associated with the user; and evaluating the retrieved service details based at least on the data indicative of the digitally rendered content; and based on the evaluating indicating that the user is authorized for access to the digitally rendered content, providing a communication enabling delivery of the digitally rendered content to the computerized client device via at least the first network, the delivery of the digitally rendered content to the computerized client device comprises delivery over at least a portion of the second network; wherein the first network comprises an unmanaged internetwork, the second network comprises a managed network.
 10. The computerized method of claim 9, further comprising: receiving second data representative of a subsequent request for authorization of access by the user to other digitally rendered content, the other digitally rendered content being from the computerized entity of the first network; and based on the receiving of the second data being outside of a pre-defined time period relative to the receiving of the first data, re-performing the authorization process.
 11. A computerized method for determining whether a computerized user device in data communication with a first network is permitted to access digitally rendered content, access to the digitally rendered content managed by a second network, the computerized method comprising: performing a setup process to establish a relationship between the first network and the second network, the setup process comprising: determining a plurality of resources supported by the first network; and causing establishment of a session between a computerized entity of the second network and the computerized user device; performing a login process to verify a digital identity of a user utilizing the computerized user device, the verification comprising: enabling the user to establish or input one or more credentials in a common login application (CLA) associated with the second network; and accessing information unique to the user stored at a computerized network storage entity of the second network; performing an authorization process to authorize or deny the computerized user device access to the digitally rendered content, the authorization process comprising receiving a communication from a computerized entity of the second network, the communication indicating that the computerized user device is authorized for the access; and based on: (i) the authorization, and (ii) an evaluation of the information unique to the user and the information input by the user, enabling the access of the digitally rendered content via the established session; wherein the first network comprises an unmanaged internetwork, the second network comprises a managed network.
 12. The computerized method of claim 11, wherein: the receiving of the communication from the computerized entity of the second network comprises receiving a unique identifier associated with the user device; and wherein: the unique identifier is stored at the computerized entity of the second network; and the storage of the unique identifier at the computerized entity of the second network enables the computerized entity of the second network to provide the user device access to second digitally rendered content without communicating with the computerized entity of the first network for authorization for access to the second digitally rendered content.
 13. The computerized method of claim 11, further comprising performing a de-federation process to remove an association between the first network and the second network with respect to the user.
 14. The computerized method of claim 11, wherein: the determining of the plurality of resources comprises determining a number of program channels support by the first network; and the receiving of the communication from the computerized entity of the second network comprising receiving data indicative of which of the number of program channels the user device is authorized to access.
 15. The computerized method of claim 11, further comprising performing an account creation process to create the digital identity of the user, the creation of the digital identity of the user comprising correlation of the user to a division, the correlation configured to: (i) enable account data to be correlated to the user, and (ii) enable performing searches for service details during the authorization process.
 16. The computerized method of claim 11, wherein the performing of the authorization process comprises causing storage of authorization data configured to implement one or more rules via the computerized entity of the second network, the one or more rules comprising at least one rule indicative that: (i) based at least on an the approved level of service of the user being of a first tier, enabling the one or more trick mode functionalities with respect to servicing one or more requests; and (ii) based at least on the approved level of service of the user being of a second tier lower than that of the first tier, disabling the one or more trick mode functionalities with respect to servicing the one or more requests subsequent to the request for the protected digitally rendered content.
 17. The computerized method of claim 11, wherein the performing of the login process comprises receiving data representative of a request for the access to the digitally rendered content, the data representative of the request comprising an obfuscated communication comprising at least one of: (i) an encrypted communication; and (ii) a cryptographically hashed communication, such that at least the one or more credentials are protected by the at least one of encryption and/or cryptographic hashing.
 18. The computerized method of claim 11, wherein the performing of the login process comprises causing display of information to the user, the displayed information being pre-defined and relevant to both the first network and the second network.
 19. The computerized method of claim 11, where the performing of the authorization process comprises identifying the user, the identifying comprising: (i) performing a hash algorithm of an Internet Protocol (IP) address which produces a hash output, and (ii) matching the hashed output with one or more outputs from the hash algorithm corresponding to one or more other computerized client devices associated with the user.
 20. The computerized method of claim 11, wherein the performing of the setup process comprises, based at least on a determination that a session has not been established between the computerized user device and one or more computerized processes of the second network, causing establishment of the session via at least a computerized network device configured to enable transport or migration of one or more sessions. 